2022-095-E-IT Dept-Bibliotheca ITG-Software annual maintenance and technical support

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DocuSign Envelope ID:58D6FC26-OEF3-42C7-8B8A-OD4D44COD7C7 ill bibliotheca transforming libraries TERMS AND CONDITIONS WHAT WE WILL DO: Hardware: In consideration of payment of the agreement price,bibliotheca will furnish labor and replacement parts necessary to maintain the Equipment specified in this agreement in proper operating condition during the term of this agreement, provided that the Equipment is installed by an authorized Bibliotheca Service Provider and used as directed.This Service Agreement covers Equipment failure during normal usage.Bibliotheca agrees to provide: • On-site remedial maintenance during On-Site Coverage Hours(except for depot repair agreements)When Bibliotheca is notified that the Equipment is not in good working order.Bibliotheca will provide a toll-free telephone number for Customer to place,and Bibliotheca will receive,Equipment maintenance service calls twenty-four(24)hours per day,seven(7)days per Week. • All labor,service parts and Equipment modifications Bibliotheca deems necessary to maintain the Equipment in good working order.All service parts will be furnished on an exchange basis and will be new parts or parts of equal quality.For certain Equipment, Bibliotheca reserves the right to replace the entire unit with new equipment or equipment of equal quality when Bibliotheca determines that replacement is more economical than on-site repair.All Equipment and service parts removed for replacement become the property of Bibliotheca. Software:In consideration of payment of the agreement price,Bibliotheca will furnish over-the-phone software support and remote troubleshooting of the Bibliotheca Software specified in this agreement as well as updates necessary to maintain the Bibliotheca Software specified in this agreement in proper operating condition during the term of this agreement, provided that the Bibliotheca Software is installed and used as directed. Bibliotheca agrees to provide: • All software configuration modifications Bibliotheca deems necessary to maintain the Bibliotheca Software in good working order • Bibliotheca Software updates • Internet Filter list updates(as applicable) • A toll-free telephone number for Customer to place and Bibliotheca to receive software support calls.Over-the-phone software support calls may be placed twenty-four(24)hours per day,seven(7)days per week.Calls will be addressed during Bibliotheca Software Support Coverage Hours in the order they were received. WHAT IS NOT COVERED:The basic maintenance fee does not include and Bibliotheca is not obligated to provide or perform repair of damage or increase in service time caused by(i)failure of Customer to provide continually a proper operating environment and supply of power as prescribed by the Equipment manufacturer; (ii)accident; (iii)Acts of God, including but not limited to fire,flood,water,wind and lightning; (iv)neglect, abuse or misuse; (v)failure of Customer to follow Bibliotheca's published operating instructions;(vi)modification,service or repair of the Equipment by other than Bibliotheca authorized personnel;(vii)use of Equipment for purposes other than for which designed;(viii)painting or refinishing the equipment; (ix)relocation of the equipment; (x)replacement of broken or damaged cabinetry;to include items such as lattices, base covers, book check covers, etc.; (xi)electrical work external to the Equipment; (xii)cosmetic restoration(e.g.,filling of holes in floor or walls,plugging or wire run openings,removal of tape residue,etc.)after removal or relocation of equipment for any reason; (xiii) restoration of Equipment performance when it has been degraded by placement of unauthorized interference sources within the affected range of said equipment; (xiv)service requests related to use of markers(strips)other than those manufactured by Bibliotheca or its authorized distributor(s), (xv)modification,or repair of the Bibliotheca Software by other than Bibliotheca authorized personnel;(xvi) use of the Bibliotheca Software for purposes other than for which designed; (xvii)virus/hacker activity;(xviii)Non-Bibliotheca Software related updates and upgrades including, but not limited to, Operation System,Anti-Virus, Intrusion Detection. (xix)labor or materials associated with consumables such as receipt printer paper,separator jaws,patron counter batteries,and similar items. RENEWAL:This agreement begins August 1,2022,and ends on July 31,2023,and may extend for additional 1 year terms unless terminated sooner by either party.Customer must be aware that early cancellation of an annual agreement will not result in a refund in whole or in part for that agreement.The Contract shall not exceed sixty(60)months total. ENTIRE AGREEMENT:This instrument sets forth the entire agreement between the parties,and no representation, promise or condition not contained herein shall modify these terms whether made prior to or subsequent to the execution of this agreement. Submit Purchase Order by Fax to 877-689-+2269 or email to service-renewals-na(@bibliotheca.com. Accepted by: Accepted Date: Customer Purchase Order Number: wwwbibliotheca.corr