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DocuSign Envelope ID: E74D4E49-A21 E-49C4-B836-FBOD6B3OC6AO <br /> Orange County Government <br /> Microsoft Support Hours <br /> Quote 1155 Sz <br /> Version 01 <br /> 16. After-hours work may be required to perform some of the services outlined in this SOW. <br /> 17. Some or ALL the services outlined in this SOW may be performed remotely. <br /> 18. Client will provide proper access as required for remote services. <br /> 19. Any solution passwords are the responsibility of the Client to maintain and update. Consultant does not keep them on <br /> file once the engagement has been completed. <br /> 20. It is the sole responsibility of Client to ensure that all critical and necessary data of Client is protected, backed-up and <br /> verified, considering that installations, testing, and verification of application environments and hardware can impact <br /> the Client's environment. This backup/restore should be made and verified prior to the project start date and the <br /> arrival of the Consultant Team. <br /> 21. Any professional services not outlined above are considered outside the scoped of this project. <br /> Professional Service Fees <br /> Orange County Government agrees to pay Consultant for the following professional services identified in this SOW, at the <br /> rate(s)indicated below: <br /> The following table describes the project milestones. When these milestones are completed and approved by the Customer, <br /> and invoice will be sent in the specified amount. <br /> Payments & Milestones % Amount <br /> Block of Hours for MSFT General Support(25 hours)—due at SOW signing 100% $5,000.00 <br /> Total $5,000.00 <br /> Travel expenses are not included in the above price.Any expenses incurred will be billed at actual costs with receipts provided. <br /> Travel Expenses Amount <br /> N/A N/A <br /> Any travel must be pre-approved in advance by the Customer. Expenses will adhere to the Carolina Solutions Group travel and expense <br /> policy(available upon request). <br /> Billing Terms <br /> Invoices will be sent upon completion of each milestone as detailed above in the `Payments & Milestones' section of this <br /> document. Payment terms are NET 30 days unless otherwise defined. Fees presented are exclusive of any applicable taxes. <br /> Confidential Page 3 of 4 02/10/2022 <br /> Orange County Government-SOW <br /> Client Initials: <br />