2022-093-E-IT Dept-Carolina Solutions Group-Active Directory

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DocuSign Envelope ID: E74D4E49-A21 E-49C4-B836-FBOD6B3OC6AO Orange County Government Microsoft Support Hours Quote 1155 Sz Version 01 Out of Project Scope The following items are outside the scope of this project: • Any professional services not outlined in the"Project Scope"section of this SOW. Documentation and Deliverables Consultant will provide the following documentation for this project: • Block of Microsoft general support hours • Work logs and documentation for any work conducted within the environment Completion Criteria Consultant shall have fulfilled its obligations under this Statement of Work when any of the following scenarios occurs: 1. Consultant accomplishes the tasks described under the"Project Scope"section of this Statement of Work(SOW). 2. The obligations under this SOW will be considered fulfilled if the Client does not notify Consultant in writing of deficiencies, or incomplete tasks, within 10 business days of project completion or following the presentation to Client of the"Client Acceptance Checklist." 3. Client notifies Consultant, in writing,that further services are not required. Project Annotations 1. All hardware and/or software must be available at the client site when Consultant begins work. 2. Additional hours and any associated fees may be added to this contract upon client request or project necessity. 3. Any additional tasks and hours, along with any associated fees, will be mutually agreed to by Client and Consultant and documented in a Project Change Request(PCR). 4. Consultant reserves the right to sub-contract as needed to provide the services identified in this SOW. 5. All Consultant tasks will be performed over consecutive timeframes unless otherwise agreed to in writing by Client and Consultant. 6. The tasks listed in the Consultant responsibilities section may or may not be completed in the order in which they are listed. 7. Activation of any software licenses does not include configuration, unless otherwise stated in this SOW. 8. Client understands multiple resources may be used to execute the tasks of this SOW. 9. Client will provision all required cable runs, such as Ethernet, Fibre Channel, etc., prior to Consultant arriving onsite. 10. Data migration is outside the scope of this project, unless otherwise stated in this SOW. 11. Third-party application installation and configuration of any kind is outside the scope of this project. 12. Client will provide access to the necessary resources, as required during this project,to make it a success. 13. Relocation services of any kind are outside the scope of this project. 14. The Client is responsible for any fees, expenses, costs, etc. associated with the cancelling and/or rescheduling of this project. 15. A maintenance window may be required to perform some of the services outlined in this SOW. Confidential Page 2 of 4 02/10/2022 Orange County Government-SOW Client Initials: