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DocuSign Envelope ID: E74D4E49-A21 E-49C4-B836-FBOD6B3OC6AO <br /> Orange County Government <br /> Microsoft Support Hours <br /> Quote1155 Sz <br /> Version 01 <br /> Location: 300 West Tryon Street <br /> P.O. Box 8181 <br /> Hillsborough, NC <br /> 27278 <br /> Date: 02/10/2022 <br /> Project ID: 1155 <br /> Overview <br /> Carolina Solutions Group (CSG) (Consultant) will provide Orange County Government (Client) professional services as <br /> outlined in this Statement of Work("SOW"). CSG is pleased to propose the following block of Microsoft general support hours. <br /> CSG is a Microsoft Office 365 Partner with various Microsoft Certified Professionals, which include Microsoft Certified <br /> Engineers, and Microsoft Certified Professionals. The CSG Microsoft practice can assist you with your entire Digital <br /> Transformation with expertise in licensing, Office 365, Windows 10/11, Enterprise Mobility Management, Virtual Desktops and <br /> Managed Services. <br /> Objectives <br /> The objectives of this engagement(block of hours)are summarized as follows: <br /> • Provide general Microsoft consulting,troubleshooting, managed and professional services as requested <br /> • Provide professional services for Active Directory <br /> • Provide consulting services for the adoption of Microsoft cloud as requested <br /> Project Scope <br /> Each CSG project follows a phased schedule as detailed below. We apply best practices in project management and follow a <br /> Microsoft supported methodology for each project, allowing us to closely manage our projects to specific budget and timeline <br /> requirements. Our process as detailed below ensures that we first understand our client needs and situations and allows us to <br /> clearly communicate with our clients in terms of work required, expectations, and commitments. <br /> Inherent in all CSG projects is our experience in working within complex corporate environments, and we follow specific <br /> processes that allow us to always minimize the disruption of the normal office operations. <br /> Project Kickoff <br /> • Project Objectives Review <br /> • Team Introductions and Roles <br /> • Project Documentation and Communication Strategies <br /> • Review of Scope of Work <br /> • Change Management Process <br /> • Change Order Process <br /> Solution: <br /> • Block of Microsoft general support hours <br /> o To book services, please email support carolinasolutionsgroup.com or call 252-618-5996 <br /> Confidential Page 1 of 4 02/10/2022 <br /> Orange County Government-SOW <br /> Client Initials: <br />