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<br /> <br />Page 4 of 8 <br /> This document is the property of and is proprietary to NWN. It is not to be disclosed in whole or in part without the expressed written consent of NWN, shall not <br />be duplicated or used, in whole or in part, for any purpose other than to evaluate NWN’s proposal, and shall be returned upon request. (v6) <br /> Patch Management <br />NWN’s patch management services ensure that Servers are patched on a monthly basis. Additionally, NWN will <br />generate a monthly compliance report for servers and desktops that can used to report on the status of the <br />patching in the client environment. <br />The patching cycle is monthly however NWN will deploy emergency 0-day patches should it be deemed <br />necessary by the client on an as-needed basis. <br />Patches are tested by NWN’s patch management system vendor before they are published and available for <br />deployment. NWN will push supported hot-fixes for Microsoft, Linux and Apple OS X operating systems. Service <br />packs as well as the following list of supported software are also supported: <br /> <br /> Adobe Flash Player <br /> Adobe Acrobat <br /> Adobe Reader <br /> Adobe Shockwave Player <br /> Apple iTunes <br /> Apple QuickTime <br /> Mozilla Firefox <br /> RealPlayer <br /> Skype <br /> Sun Java Runtime Environment <br /> Winamp <br /> WinZip <br />The monthly patching process works as follows: <br />1. NWN will create a monthly patching ticket to track activities. <br />2. NWN will push patches to a client-designated set of servers on a schedule pre-determined by the client and <br />NWN each month. Once a quarter NWN will push patches to a client-designated set of servers on a <br />schedule pre-determined by the client and NWN. <br />3. The client will test the servers over a designated timeframe and approve the patch deployment onto the <br />remaining production systems. <br />4. NWN will generate a compliance report and deliver this to the customer. <br />5. The client and NWN will meet to determine any necessary actions required to increase compliance <br /> <br />Emergency patching event(s), which is defined as any patching request out of the “normal” patching schedule, <br />can be requested by either NWN or the customer. The customer must approve an event outside of normal cycle <br />patch release. NWN will deploy these patches into test and production environments within 48 hours following <br />the submission of an emergency patching request by the client. These requests can be made via the ticketing <br />system however NWN strongly encourages the client to call the command center or ASE/CEM team to make <br />these requests. <br />DocuSign Envelope ID: B32B4C0F-D752-4749-8191-F77216231FED