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<br /> <br />Page 3 of 8 <br /> This document is the property of and is proprietary to NWN. It is not to be disclosed in whole or in part without the expressed written consent of NWN, shall not <br />be duplicated or used, in whole or in part, for any purpose other than to evaluate NWN’s proposal, and shall be returned upon request. (v6) <br />Executive Summary <br /> <br />Overview <br /> <br />NWN is please to present this proposal for Server Patch Management. NWN provides this service to augment <br />our customers IT organization by providing consistent, measureable patching for servers and desktops <br />(workstations/laptops) providing additional security to the environment being patched. We recognize that <br />providing this service to your internal customers can take a great deal of time and cost. Further the tasks are <br />often performed by experienced engineers that could be allocated to higher value tasks and projects. NWN will <br />provide you with a cost effective, efficient patch management service. <br /> <br />Service Objective <br />Provide consistent, vetted patches to the servers and end points on a monthly basis with a structured process <br />including roll backs, and omission processes. <br /> <br />Scope of Proposal <br />24 x 7 x 365 Ticket creation & status <br />Monthly patch deployment <br />Server patch management for 130 Servers <br />(Note patches for the 16 WIN 2003 Servers are not supported by MSFT or this service) <br />Assigned Solution Engineer (ASE) <br />Assigned Customer Experience Manager (CEM) <br />Service Level Agreements <br />Monthly service review (MSR) <br /> <br />Adjunct Services <br />NWN is a service provider with capabilities in the collaboration, converged infrastructure, staff augmentation <br />and workplace services space. Several core capabilities of NWN’s offerings are viewed as adjunct services to the <br />proposed patch management services in this proposal. Please let us know if you would like more detail on these <br />services. <br />Device as a Service (DaaS) <br />Service Desk <br />Endpoint monitoring and management <br />Enterprise & endpoint security <br />Monitoring and Management of infrastructure <br /> <br /> <br /> <br />DocuSign Envelope ID: B32B4C0F-D752-4749-8191-F77216231FED