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DocuSign Envelope ID:8F4640AF-9AC1-4D50-AABB-3D796391 BEAE <br /> October 15,2021 Orange County, North Carolina <br /> EMS System Analysis <br /> RFP No. 367-005329 <br /> SECTION 6: REFERENCES <br /> References from at least three previous public sector agencies for whom the firm has provided EMS <br /> system analysis services with complete contact information. <br /> Outlined below is the requested contact information for four different projects that we have recently <br /> completed. We encourage you to reach out to our firm with any further questions that you may have <br /> respective to other projects, deliverables, or follow-up items. <br /> Reference 1 <br /> Travis County Emergency Service District#2— Pflugerville Fire Department(TX) <br /> Project: Dispatch Study, Strategic Planning (active project) <br /> DatesApril —August 2021 <br /> Dispatch Study: The purpose of the study was to conduct a thorough analysis of <br /> the current Inter-Local Agreements for dispatching services provided to the District <br /> by the City of Austin as well as explore alternatives for dispatch services. As part <br /> Project of the final report, PCG provided seven different dispatching options for District <br /> Description leadership to consider with strengths and challenges to facilitate decision-making. <br /> Insights from this study will also be incorporated into the strategic planning project. <br /> Strategic Planning: PCG is reviewing the District' existing Strategic Plan and other <br /> relevant information to develop a ten-year(2025-2035) strategic plan. <br /> Individual Nick Perkins, Assistant Fire Chief <br /> (512) 251-2801 <br /> nperkins@pflugervillefire.org <br /> Reference 2 <br /> City of Austin (TX) <br /> Project: Dispatch and Equity Optimization Efficiency Study <br /> Dates of Service: October 2020—June 2021 <br /> This comprehensive study incorporated the system review of the City of Austin's <br /> fire department, EMS department, medical directors' office, and public health <br /> department as it related to dispatch and program equity throughout the city. Within <br /> this respect, special programs such as community paramedicine (CP), pop-up <br /> resource clinics, and other community risk reduction initiatives were evaluated to <br /> explore opportunities for further collaboration, cooperation, and consolidation. <br /> ProjectFurther analysis was conducted related to evaluating opportunities for efficiencies <br /> D• and potential revenue generation through department/service optimization. <br /> Elements included the evaluation of the City's current dual-department dispatch <br /> services, unit hour utilization (UHU) values for ambulances, general billing & fee <br /> recovery practices for both fire and EMS services, cardiac arrest registry data & <br /> performance, and other associated GIS mapping services,call volume&population <br /> growth projections, and alternative service delivery opportunities for the City and its <br /> departments. <br /> Individual Jeff Hayes, Chief of Staff for the Office of the Chief Medical Officer <br /> (512) 978-0002 <br /> Jeff.hayes@austintexas.gov <br /> Public Consulting Group LLC Page 17 <br />