2022-088-E-Emergency Svc-Public Consulting Group-EMS System Analysis

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DocuSign Envelope ID:8F4640AF-9AC1-4D50-AABB-3D796391 BEAE October 15,2021 Orange County, North Carolina EMS System Analysis RFP No. 367-005329 The table below (Figure 8) outlines a high-level approach toward addressing each item within your Tasks/Deliverables objectives (Section 5.1 of the RFP). ® Approach We will work with the Director of Emergency Services to develop/roll-out any applicable surveys, initiate any interviews, and best communicate this project/analysis to both internal and external stakeholders, as applicable. Addressed early in the timeline of this project's initiation, we will outline a preferred method and timeline for communications with the Director of Emergency Services to provide periodic updates and to provide any preliminary reports, as indicated. On-site observations and thorough data analysis will aid our team in highlighting some initial and ongoing system findings. CAD analysis, clinical benchmark evaluations, and staffing trends will be primary drivers of this ka element of our comprehensive analysis. CAD analysis will be a primary factor in determining current station/unit locations, peak-time statistics, and future system demand/locations. This portion will include a culmination of both 3.b. and 3.c. components. Much of this approach will be similar in how we address strategic planning for different emergency service entities, including an evaluation of local/regional factors addressing workforce, pay/benefits, and call volume demand/growth over the next 10 years. Considering CAD data respective to 3.b., 3.c., and 3.d., determining future need (essentially, master planning) will take 3.e. strategic items into consideration as the Division is "built"for the next 10 (plus) years. Comparable EMS agencies locally, statewide, and nationwide will be evaluated for staffing considerations, clinical benchmarks, and other system performance goals. Benchmarking current North Carolina Office of EMS standards, we will assure compliance with our recommendations in order to best poise the County for compliance success. Regular progress updates will be provided, ultimately resulting in the delivery of an objective- based draft document that will include appropriate feedback periods and document follow-up. This document will be clear, concise, professional, reader-friendly, and as objective/evidence- based as possible in its construction. Its recommendations will also be achievable, with respective priorities for implementation and identified limitations outlined. A final (electronic) document will be presented to the County in conjunction with an on-site presentation that reviews key findings of the report. Our firm will work with the County to communicate the final report to identified stakeholder groups and document feedback in a fashion that is acceptable to the County; this may include virtual and/or on-site presentations. Figure 8:Addressing the Project's Tasks/Deliverables 'hase 1: Comprehensive EMS System Assessment (Approach This portion of the comprehensive analysis will include a thorough review of existing operations, funding, management practices, and regulatory requirements respective to Orange County EMS. 911 procedures, clinical care, response times, unit availability, unit deployment, staffing, and EMS training will all be considered within this phase of the final report. nV___ •%. __r CAAL- 1 _„_a:__ L-4_1.. Construction of Phase 2 of the final report will take into consideration the key components of Phase 1, all while maintaining an emphasis on preserving the current high-quality ALS system within the County, addressing current/future workforce strengths/challenges, and building a viable and sustainable EMS system that projects at least 10 years forward into the future. CAD analysis and call volume data will lead our team toward outlining future station/unit locations and static/dynamic system growth, in addition to operational and administrative staffing needs. Public Consulting Group LLC Page 12