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DocuSign Envelope ID:8F4640AF-9AC1-4D50-AABB-3D796391 BEAE <br /> October 15,2021 Orange County, North Carolina <br /> EMS System Analysis <br /> RFP No. 367-005329 <br /> SECTION 3: RELEVANT EXPERIENCE <br /> A summary of the consultant's qualifications, experience, and evidence of successful experience with <br /> similar projects is crucial to the selection. <br /> As a public safety consulting firm specializing in projects reflecting both the fire service and EMS industries, <br /> our team's project history includes three recent projects that very closely resemble the components of your <br /> outlined project and span a large landscape of both operational and administrative analysis components. <br /> While each project's title may be reflective of either a dispatch and/or fire-based component— in addition <br /> to its EMS relationship, the scope of work/services and deliverables reflective in each final report best <br /> outline the true correlation to your project's requirements and demands (Figure 3). <br /> ScopeRelevant Consulting Projects <br /> Project <br /> Travis County Dispatch Optimization and Feasibility Study <br /> Emergency PCG conducted a comprehensive review of the cost, performance efficiency, and <br /> Services optimization of Travis County Emergency Services District No. 2's current dispatch <br /> District No. 2 services for Fire and EMS response. As part of this review, analysis included <br /> Pflugerville, dispatch performance, resource utilization on responses, user experience and <br /> TX feedback on dispatch needs, performance, and service. Long-term <br /> recommendations concerning cost for alternative dispatch services were made to <br /> the District to improve performance and efficiency related to its dispatch <br /> contracting surrounding its fire protection and emergency medical services. <br /> Orange County RFP Scope of Services Correlation: <br /> ► Preserving a high-quality ALS emergency medical response system <br /> ► Producing an EMS system that is sustainable for the planning horizon and <br /> beyond <br /> ► EMS system delivery, including 911 procedures, response times, and <br /> operational deployment <br /> ► Routing and screening of 911 and other medical calls, including caller <br /> questioning and pre-arrival instructions <br /> ► Use of IAED®protocols for prioritized and tiered response and non- <br /> response <br /> ► Integration and use of first responders <br /> ► Data and performance reporting requirements <br /> ► Drivers of system change <br /> ► Assessing physical resources <br /> ► Assessing current response and planned station locations <br /> No. Assessing and identifying opportunities for future public/private <br /> partnerships <br /> City of Austin, Dispatch and Equity Optimization Efficiency Study <br /> TX PCG interviewed City of Austin and Travis County staff and other relevant <br /> stakeholders, collected data, and conducted research to obtain a comprehensive <br /> understanding of the City's dispatch and emergency response, operations, <br /> challenges, needs, and opportunities for improving equity, promoting efficiency, <br /> reducing costs, and increasing quality of services. This included an overview <br /> evaluation of unit hour utilization (UHU), expansion modeling for new/existing <br /> ambulance units, community risk reduction analysis including the community <br /> paramedicine program, and collaborative practices between the City's fire <br /> department, EMS agency, and public health entity. <br /> Orange County RFP Scope of Services Correlation: <br /> ► Preserving a high-quality ALS emergency medical response system <br /> Public Consulting Group LLC Page 6 <br />