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Outside Agencies/Human Services <br /> <br />Program information P a g e 32 o f 55 <br />•Telecommunications devices given to members so <br />that they may receive case support (including outreach <br />and crisis intervention) while the clubhouse is shut <br />down due to the pandemic <br />Performance Measure <br />(How will you accomplish <br />your goal?) <br />Club Nova will accomplish these goals by providing a <br />well-trained staff that, along with our members, works <br />to carry out the multiple programs that are integrated <br />as whole person care utilizing the Clubhouse Model <br />Club Nova will be open 6 days a week, 54-60 hours per <br />week, and have the necessary assistance to pay the <br />cost of utility bills, staff compensation and benefits <br />(including payroll taxes and insurance), and necessary <br />programming supplies and training <br />Actual Results <br />(Outcome) <br />Ending FY19-20 <br />Club Nova was open 6 days a week, 54-60 hours per <br />week through March 14, 2020 when the physical facility <br />was closed due to COVID-19. At that time, Club Nova <br />transitioned its services to be virtual and home-based. <br />Club Nova had the necessary assistance to pay the <br />cost of utility bills, staff compensation and benefits <br />(including payroll taxes and insurance), and necessary <br />programming supplies and training <br /> <br />99% or 123 of Club Nova members reported having <br />safe, secure, and affordable housing <br /> <br />1 person was incarcerated (0.8%) <br /> <br />90% or 112 Club Nova members did not experience re- <br />hospitalization due to psychiatric concerns <br /> <br />100% or 124 Club Nova members reported having <br />access to primary and behavioral care <br /> <br />Each person who needed crisis prevention and <br />intervention services received those supports from <br />Club Nova <br />EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION <br />DocuSign Envelope ID: 11DA72B8-CC83-439E-A25C-F64DE607C614