Orange County NC Website
Browse       Search
2 <br /> Orange Water and Sewer Authority <br /> OWASA OWASA is Carrboro-Chapel Hill's not-for-profit public service agency <br /> delivering high quality water, wastewater, and reclaimed water services. <br /> January 26, 2022 <br /> Mayor Pam Hemminger Mayor Damon Seils Chair Renee Price <br /> Town of Chapel Hill Town of Carrboro Orange County Board of <br /> 405 Martin Luther King Jr. Blvd 301 West Main Street County Commissioners <br /> Chapel Hill,NC 27514 Carrboro,NC 27510 Post Office Box 8181 <br /> Hillsborough,NC 27278 <br /> Dear Mayor Hemminger, Mayor Seils, and Chair Price: <br /> We are pleased to submit this report on our services,projects, and initiatives since October 2021. <br /> This report includes information on the following items: <br /> 1. Standard Collection Practices <br /> 2. Bill Assistance <br /> 3. COVID-19 Update <br /> 4. Diversity and Inclusion <br /> 5. OWASA Board Membership <br /> 6. Strategic Plan <br /> 7. Lead and Copper Rule <br /> 8. Long-Range Water Supply Plan <br /> 9. Care to Share Day <br /> 10. Wastewater Treatment Plant Partnership Award <br /> 11. Key Infrastructure Investments <br /> Standard Collection Practices: <br /> Orange County's local State of Emergency related to the ongoing COVID-19 pandemic has been <br /> extended indefinitely. Using the local State of Emergency as guidance, OWASA has deferred <br /> resuming standard bill collection practices for residential customers. Currently, OWASA has <br /> about 669 individually metered residential customers who are past due on their bill. The average <br /> amount past due for these customers is about $455. <br /> Once the Orange County State of Emergency has ended, OWASA will provide at least a 30-day <br /> notice to customers with past-due balances before resuming standard collection practices. Under <br /> standard collection practices, customers who miss two consecutive payments of their monthly <br /> bill are subject to service disconnection. Once we resume standard collection practices, OWASA <br /> will actively promote fee-free payment plans of up to 18 months to customers who are past due. <br /> We are grateful to our partners across the county for the continued work on providing available <br /> assistance to customers. <br /> Additional information on bill-assistance funding for customers with past-due bills is available in <br /> the next section. <br /> 0 400 Jones Ferry Road,Carrboro,NC 27510 Q 919-968-4421 15 info@owasa.org V @0WASA1 Q www.owasa.org <br />