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54 <br /> EXHIBIT B. BEST PRACTICES - FINDINGS (CONTINUED) <br /> Scope of Services. Provide comprehensive suite of services to address a broad range of BH (e.g.,SMI,SUD) crises including assessment, <br /> stabilization, diagnosis,pharmacy,physical health urgent care,and resources to effectuate referrals to community treatment services and local <br /> hospital facilities and services. <br /> Calming Environment. Design facility to provide a calming environment (living room) with peer support counselors to reduce trauma and <br /> agitation of the person in crisis. May include emPath emergency room services. <br /> ^� Network with Community Treatment Providers.Network with community treatment providers to provide information about and referrals <br /> to community-based treatment services and in-patient services as needed and facilitate a warm handoff to such services with case management <br /> and peer specialist support to ensure continuity of care. <br /> Holistic Wrap Around. Network with community social services. Provide warm handoff to both community treatment and social services: <br /> support for homelessness,employment,and access to support programs (e.g., NAMI,Club Nova) with appropriate support by case managers and <br /> peer support specialists.These warm handoffs ensure the individuals leave the facility with support to access and engage community services to <br /> address their BH and social service needs. <br /> Continuous Improvement.Develop performance objectives and metrics to ensure continuous improvement over time.The literature is <br /> continuing to evolve as are concepts of public safety.Any facility or program needs to learn by experience to improve public safety,criminal justice, <br /> and individual care outcomes. <br /> 41 <br />