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50 <br /> EXHIBIT B. BEST PRACTICES - LITERATURE REVIEW <br /> ■ Articles and videos about crisis practices and programs in the Key Elements from Best PracticeToolkit <br /> U.S.were identified and reviewed. ■ Regional Crisis Call Center. Regional 24/7 clinically staffed <br /> ■ The publication entitled National Guidelines for Behavioral Health hub/crisis call center that provides crisis intervention capabilities. <br /> Crisis Care— Best Practice Toolkit published by Substance Abuse 0 Mobile CrisisTeam Response.Mobile crisis teams available to <br /> Mental Health Services Administration (SAMHSA 2020) is reach any person in the service area in his or her home, <br /> particularly relevant to the subcommittee's work. workplace,or any other community-based location in a timely <br /> ■ This publication by SAMHSA incorporates many of the learnings manner. <br /> reported in the literature and provides a comprehensive ■ Crisis Receiving and Stabilization Facilities.Crisis facilities <br /> community guide to best practices in crisis and diversion providing observation and crisis stabilization services to all <br /> programs. referrals in a calming, non-hospital environment. <br /> ■ As stated in the Guide,it is intended to: <br /> ... help mental health authorities,agency administrators,service providers, Note:The third bullet is the immediate focus of the subcommittee,but <br /> state and local leaders think through and develop the structure of crisis the others are important as well. <br /> systems that meet community needs. <br /> 37 <br />