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DocuSign Envelope ID:C360A5DD-OOB7-461F-A616-1309026FOB45 <br /> 2.3.1.1 Perform system infrastructure upgrade in accordance with the system <br /> elements outlined in this SOW. <br /> 2.3.2 Customer responsibilities <br /> 2.3.2.1 Inform system users of software upgrade plans and scheduled system <br /> downtime. <br /> 2.3.2.2 Cooperate with Motorola and perform all acts that are reasonable or <br /> necessary to enable Motorola to provide software upgrade services. <br /> 2.4 Upgrade Completion <br /> 2.4.1 Motorola responsibilities <br /> 2.4.1.1 Validate all certified system upgrade deliverables are complete as <br /> contractually required. <br /> 2.4.1.2 Deliver post upgrade implementation training to the customer as <br /> needed,up to once per system. <br /> 2.4.1.3 Obtain upgrade completion sign off from the customer. <br /> 2.4.2 Customer Responsibilities <br /> 2.4.2.1 Cooperate with Motorola in efforts to complete any post upgrade <br /> punch list items as needed. <br /> 2.4.2.2 Cooperate with Motorola to provide relevant post upgrade <br /> implementation training as needed. This applies only to primary zone <br /> core owners. It is the zone core owner's responsibility to contact and <br /> include any user agencies that need to be trained or to act as a <br /> training agency for those users not included. <br /> 2.4.2.3 Provide Motorola with upgrade completion sign off. <br /> 3.0 Exclusions and Limitations <br /> 3.1 The parties agree that Systems that have non-standard configurations that have not been certified <br /> by Motorola Systems Integration Testing are specifically excluded from the ASTRO 25 SUA III, <br /> unless otherwise agreed in writing by Motorola and included in this SOW. <br /> 3.2 The parties acknowledge and agree that the ASTRO 25 SUA III does not cover the following <br /> products: <br /> ■ MCC5500 Dispatch Consoles <br /> ■ MIP5000 Dispatch Consoles <br /> ■ Plant/Vesta/E911 Systems <br /> ■ MOTOBRIDGE Solutions <br /> ■ ARC 4000 Systems <br /> ■ Motorola Public Sector Applications Software("PSA") <br /> ■ Custom SW, CAD,Records Management Software <br /> ■ Data Radio Devices <br /> ■ Mobile computing devices such as Laptops <br /> ■ Non-Motorola two-way radio subscriber products <br /> ■ Genesis Products <br /> ■ Point-to-point products such as microwave terminals and association multiplex equipment <br /> 3.3 ASTRO 25 SUA III does not cover any hardware or software supplied to the Customer when <br /> purchased directly from a third party,unless specifically included in this SOW. <br /> VIPER SUAIII 22 Feburary 2019 <br /> Lifecycle Sustainment Services Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> © Motorola Solutions Confidential Restricted Lifecycle Statement of Work 2-5 <br />