2022-034-E-Emergency Svc-Motorola Solutions-VIPER System Upgrade

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DocuSign Envelope ID:C360A5DD-OOB7-461F-A616-1309026FOB45 2.1.1.9 Deliver release impact and change management training to the primary zone core owners,outlining the changes to their system as a result of the upgrade path elected. This training needs to be completed at least 12 weeks prior to the scheduled upgrade. This training will not be provided separately for user agencies who reside on a zone core owned by another entity. Unless specifically stated in this document,Motorola will provide this training only once per system. 2.1.2 Customer responsibilities 2.1.2.1 Contact Motorola to schedule and engage the appropriate Motorola resources for a system release upgrade. 2.1.2.2 Provide high-speed internet connectivity at the zone core site(s) for use by Motorola to perform remote upgrades and diagnostics. High- speed internet connectivity must be provided at least 12 weeks prior to the scheduled upgrade. In the event access to a high-speed connection is unavailable,Customer may be billed additional costs to execute the system release upgrade. 2.1.2.3 Assist in site walks of the system during the system audit when necessary. 2.1.2.4 Provide a list of any FRUs and/or spare hardware to be included in the system release upgrade when applicable. 2.1.2.5 Purchase any additional software and hardware necessary to implement optional system release features or system expansions. 2.1.2.6 Provide or purchase labor to implement optional system release features or system expansions. 2.1.2.7 Participate in release impact training at least 12 weeks prior to the scheduled upgrade. This applies only to primary zone core owners. It is the zone core owner's responsibility to contact and include any user agencies that need to be trained or to act as a training agency for those users not included. 2.2 System Readiness Checkpoint: All items listed in this section must be completed at least 30 days prior to a scheduled upgrade. 2.2.1 Motorola responsibilities 2.2.1.1 Perform appropriate system backups. 2.2.1.2 Work with the Customer to validate that all system maintenance is current. 2.2.1.3 Work with the Customer to validate that all available patches and antivirus updates have been updated on the customer's system. 2.2.2 Customer responsibilities 2.2.2.1 Validate system maintenance is current. 2.2.2.2 Validate that all available patches and antivirus updates to their system have been completed. 2.3 System Upgrade 2.3.1 Motorola responsibilities VIPER SUAIII 22 Feburary 2019 Lifecycle Sustainment Services Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Lifecycle Statement of Work 2-4