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Remote Configuration for Workplace Attendant Snap-In for Breeze will include <br />Participate in one (1) kickoff call with Project Manager and Client to discuss the requirements. <br />Deploy Breeze in a Single Cluster with AAMS. <br />Configure Workplace Attendant Snap-in on an Avaya Breeze Server in Client’s virtual environment. <br />Configure Workplace Attendant integrations to the following: <br />o System Manager. <br />o Session Manager – Includes SIP Entity Addition. <br />o Communication Manager. <br />Configure Presence Snap-In on the Avaya Breeze platform. <br />Configure existing AES for H.323/Digital Presence for Workplace Attendant. <br />Does not include configuration of any other Snap-Ins on Breeze. <br />Does not include custom development. <br /> <br />Remote Workplace Attendant Services <br />Remotely work with Client to deploy Workplace Attendant Client on two (2) Windows Desktops. <br />Configure Workplace Attendant Client as per Avaya Requirements. <br />Configure Active Directory Integration. <br /> <br />Remote Workplace Attendant Training: <br />Remote Client Training for up to four (4) hours the day before cutover during normal hours. <br />Remote First Day of Business Support for up to eight (8) hours during normal hours. <br /> <br />CONTROL PHASE <br />Meridian will supply to Client a project manager to oversee the engagement. Meridian will coordinate the efforts between all the <br />stakeholders to produce a cohesive plan and align the schedules of key resources per the forecasted project milestones. The <br />expected outcome is to manage the engagement and facilitate issues through completion. The services that Meridian will <br />perform include: <br />Scheduling and coordinating the necessary resources to execute the project. <br />Working with the assigned resources to develop a preliminary project schedule, including milestones and tasks. <br />Facilitating regular status meetings and additional meetings, as required. <br />Acting as a single point of contact for Client Project Contact and assisting in project escalations, when needed. <br />Tracking project issues and creating change orders, when required. <br />Tracking equipment deliveries. <br /> <br />CLOSE PHASE <br />Meridian will present a Project Completion Form (PCF) to confirm all services and deliverables as described in this exhibit have <br />been successfully completed. <br /> <br />CLIENT RESPONSIBILITIES <br /> <br />The success of this solution is dependent upon a partnership with Client. Failure to fulfill the responsibilities detailed below may <br />impact Meridian’s ability to successfully deliver the solution. The following activities are the responsibility of Client: <br />Site and hardware/software/personnel preparations are assumed the responsibility of Client. <br />Project Management will forward specific requirements and responsibilities related to agreed upon services/support <br />implementation /deployment after a signed acceptance/authorization agreement has been submitted and work has been <br />scheduled. <br />Client is responsible for any site-specific action items, beyond this Statement of Work, that are identified as action items <br />by consultants Installation Team prior to implementation. <br />Client is responsible for providing IP addressing information, configuration of the Windows Desktop and loading O/S <br />based on Avaya’s requirements. <br />The proper performance and configuration of all existing Client and 3rd party equipment, software and circuits not <br />explicitly included as part of these services. <br />Designating a primary technical contact for all project related communications, preparations and internal coordination <br />activities. The activities may include: <br />o Providing a purchase order and/or any special invoicing instructions needed to process invoices associated with <br />these services. <br />o Ensuring that all pre-installation worksheets, if applicable, are completed and returned by the agreed upon date <br />during pre-kickoff communications. <br />Meridian IT Inc. - CONFIDENTIAL <br />Proposal #: 008911 v4 <br />OppQ #: 145568 <br />6/8 <br />320 N. Judd Parkway Suite 205 <br />Fuquay Varina, NC 27526 <br />www.meridianitinc.com <br />DocuSign Envelope ID: EED02ED9-819E-4ADA-A443-32DD732DFD07DocuSign Envelope ID: A2195B6D-E8D3-4504-9371-B06C7FC61EB3