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5. Call the remaining numbers (if applicable) of the first contact. <br />6. Call the remainder of the contact list <br />7. Full clear <br />For Video Verification Account <br />If video contains confirmed event information and the authorities have been dispatched on primary signals, immediately notify the <br />authorities of the additional video information, then follow normal standard operating procedures. <br />Holdup/Duress Signal Monitoring <br />ADT will respond to signals from a protected customer premise that are initiated by personnel on-site via a holdup device—a <br />silent manual trigger that is programmed to the customer burglar alarm panel—and by duress signals generated from the <br />customer site. Duress signals are initiated when a user at the customer site enters an alternate duress code into the system <br />keypad. Holdup devices and duress codes are always active, sending signals when activated while the system is in an armed or <br />un-armed state. <br />HOLDUP/DURESS SIGNAL MONITORING RESPONSE PROTOCOL <br />1. Dispatch police department <br />2. Partial clear with a 30-minute delay. <br />3. After 30-minute delay, call police department for disposition. <br />A. If police department does NOT have disposition, partial clear again with an additional 30-minute delay. Repeat until a <br />disposition is provided. Once disposition is provided, proceed to steps B or C below. <br />B. If ACTUAL alarm: <br />1. Call contact list <br />2. Go to step 4 <br />C. If FALSE alarm: <br />1. Call premises, if no answer or invalid passcode <br />2. Call contact list <br />3. Go to step 4 <br />4. Full clear. <br />If police department does NOT provide disposition, go to step B after 30-minute delay. <br />Process Assumptions <br />Must notify police department even if a restore or cancel has been received. <br />Notify police of specific signal type: silent alarms. <br />ADT Extended Service Plan (ESP) includes the following: <br />Labor (M-F normal working hours) <br />All listed head end parts are covered. <br />All listed peripherals are covered. <br />General Notes <br />DocuSign Envelope ID: 9AE98906-BF3C-49F0-BBB1-8495F1BAEBD3