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Contracts-Nonrecurring <br />BLOCK HOUR AGREEMENT <br />Addendum to Master Service Agreement <br />Orange County is interested in a team that can support IT projects and lend some helping hands when needed. There are <br />instances where an extra set of hands would be useful for break/fix issues, advice on possible new software, and the <br />general implementation of technology solutions and support wherever Dynamic Quest can assist. <br />Dynamic Quest offers block hours to be used as needed by a client. All of our engineers are extensively trained and have a <br />wide experience base to recall from for a broad spectrum of ways projects can be accomplished. Each has dedicated <br />experience with servers and can rely on both training and their experience base to expertly navigate and guide you on how <br />changes will affect the network environment and can fix issues once and then move on to other issues, as well as help with <br />future technology that becomes available. <br />Strength of service and expertise is what we look for and condition in our engineers, ensuring time savings and therefore <br />net cost saving for our clients. Since what may take a less-experienced and skilled technician two (2) hours to accomplish, <br />may only take one (1) hour with an engineer, our clients experience greater net savings, even if rate-per-hour is higher for <br />the more skilled engineer, through a more efficient and speedy time-to-resolution. In addition, our clients enjoy the benefit of <br />simplified billing and invoices by having one rate for all. <br />BLOCK HOUR SUPPORT <br />Areas of Support <br />Block Hour Support can cover the areas below or many others. Block hours can be applied for all the services that Dynamic <br />Quest offers. <br />General troubleshooting End-User workstation maintenance <br />Virtualization support Network configuration changes as <br />required <br />Printer issues or network sharing issues 24/7 Help Desk support <br />Server maintenance and support Network hardware support <br />Router, Firewall, and other devices <br />support and configurations <br />Disaster recovery support, offsite <br />backup services recommendations <br />Software development and modification Security maintenance and configuration <br />Other general network support tasks <br />Onsite Resources <br />Client’s that require onsite support will be billed travel time at half the standard hourly rate. Locations that will be deemed <br />cost prohibitive due to travel time for onsite support, Dynamic Quest will subcontract locally in that market and the <br />subcontractor management as well as billing will be the sole responsibility of Dynamic Quest. Onsite resources that are <br />subcontracted may incur additional fees for hourly labor, response times, and travel time. <br />Locations outside of Dynamic Quest Service Area <br />Block Hour Description <br />Page: 2 of 4 <br />DocuSign Envelope ID: 5825A596-A4A7-4153-956D-49BA377AF4AC