Orange County NC Website
Browse       Search
VI I <br /> VVl <br /> i <br /> IIIVI <br /> IV, VI <br /> VIIJIV <br /> ORANGE COUNTY HOUSING & COMMUNITY DEVELOPMENT <br /> • Applications will be accepted on a rolling basis until all funds are committed , or December 31 , <br /> 2022 , whichever is sooner . <br /> • All rehabilitation work must be under contract by December 31, 2022 . <br /> • All rehabilitation work must be completed by June 15, 2023 . <br /> How do I request an application ? <br /> • Contact Jack Watson <br /> ( 919 ) 558 - 9394 <br /> iwatson@ticog . org <br /> • OR download an application online : http : //orangecountync . gov/2211/ Home - Repair- Programs <br /> • OR pick up an application at the Orange County Department of Housing and Community <br /> Development office at 300 W . Tryon Street, Hillsborough , NC 27278 . <br /> Is there a procedure for dealing with complaints, disputes and appeals ? <br /> Although the application process and rehabilitation guidelines are meant to be as fair as possible , <br /> Orange County realizes that there is still a chance that some applicants or participants may dispute <br /> decisions, work completed , or other issues . The following procedures are designed to provide an avenue <br /> for resolution of complaints and appeals . <br /> During the application process: <br /> If an applicant feels that his/ her application was not fairly reviewed or rated and would like to appeal <br /> the decision made about it, he/she should contact Jack Watson within five ( 5 ) days of the initial decision <br /> and voice their concern . If the applicant remains dissatisfied with the decision , the detailed complaint <br /> should be put into writing . A written appeal must be made within ten ( 10 ) business days of the initial <br /> decision on an application . <br /> Orange County will respond in writing to any complaints or appeals within ten ( 10 ) business days of <br /> receiving written comments . <br /> During the rehabilitation process: <br /> If the homeowner feels that construction is not being completed according to the contract, he/she must <br /> inform the contractor and the Rehabilitation Specialist . <br /> The Rehabilitation Specialist will inspect the work in question . If he finds that the work is not being <br /> completed according to the contract, the Rehabilitation Specialist will review the contract with the <br /> contractor and ask the contractor to correct the problem . <br /> If the Rehabilitation Specialist finds that the work being completed according to contract, the complaint <br /> will be added to the applicant ' s file . The Rehabilitation Specialist and the homeowner will discuss the <br /> concern and the reason for the Rehabilitation Specialist ' s decision . <br /> If problems persist, the homeowner must put the concern in writing and a mediation conference <br /> between the homeowner and the contractor may be convened by the Rehabilitation Specialist and <br />