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 1 <br />SERVICES SUBSCRIPTION AGREEMENT <br /> <br /> This Software as a Service Subscription Agreement (the "Agreement") is dated January 1, <br />2022 (the “Effective Date”) by and between Compatica, Inc., a North Carolina corporation, <br />having its principal place of business at 107 Natchez Court, Cary, North Carolina 27519 <br />(“Company”) and Orange County, North Carolina, with its principal place of business at 200 S. <br />Cameron St., Hillsborough, NC 27278 (the “Customer”). Company and Customer collectively <br />are the “Parties”, and individually each a “Party”. The Parties agree as follows: <br /> <br />1. DEFINITIONS <br /> <br /> (a) Components. “Components” means the individual modules or products that make <br />up the System. From time to time, new Components or features will be introduced to the System, <br />and those Components or features may be restricted to specific editions. <br /> <br /> (b) Customer Data. “Customer Data” means any of Customer’s information, <br />documents, or electronic files that are provided to Company or the System hereunder. <br /> <br /> (c) Documentation. “Documentation” means the online documents or documents <br />physically provided to Customer. <br /> <br /> (d) Error. “Error” means any reproducible material failure of the System to function <br />in accordance with its Documentation or this Agreement. <br /> <br /> (e) Maintenance Windows. “Maintenance Windows” means collectively, standard <br />maintenance and emergency maintenance. Standard maintenance windows will be published in <br />advance on Company’s website at least 72 hours in advance of the start of the standard <br />maintenance window. Emergency maintenance will occur as needed. Company will make <br />reasonable efforts to publish emergency maintenance windows on Company’s website in advance <br />of the emergency maintenance window, but it is possible that advanced notification of an <br />emergency window may not occur. <br /> <br /> (f) System. “System” means the software service for which Customer has paid, <br />including any Updates relating thereto that may be provided hereunder or thereunder, and any <br />derivative works of the foregoing. A System is made up of individual Components. <br /> <br /> (g) Service Administrator. “Service Administrator” means the person(s) that Customer <br />designate(s) to purchase on behalf of Customer usage of the Service, authorize Users under the <br />Agreement, create accounts for additional Users and otherwise administer Customer's use of <br />System. <br /> <br /> (h) Support. “Support” means the ongoing services by Company to support the System <br />as defined in Section 3 below. <br /> <br /> (i) Update. “Update" means any patch, bug fix, release, version, modification or <br />successor to the System. <br />DocuSign Envelope ID: 384A2FE8-C073-416F-9E68-200418BA99D2