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DocuSign Envelope ID: 17405374-3F52-4EE3-A40B-COBD1 EOB0058 <br /> A <br /> R ESPONSE TO RFQ#5328 FOR INSURANCE BROKER AND RM CONSULTING SERVICES <br /> ORANGE COUNTY,NC I SEPTEMBER 30,2021 <br /> III I QUALIFICATIONS <br /> Through each marketing cycle, we provide a complete summary of which markets were approached, <br /> whether they decided to quote or decline your program, and a reason for declination. The reasons <br /> behind declinations are compiled, and from this point we are able to develop a roadmap to determine <br /> how we turn past "No's" into future "Yeses". Often times, declinations are beyond our control, such as <br /> target pricing, exposure in one particular area (such as law enforcement) being too heavy, or simply <br /> the company not having a strong appetite for county and municipal risks. However, our job as your <br /> broker is to identify those items that can and cannot be adjusted, which we vow to do on behalf of the <br /> County. <br /> Broker10. - process - Risk Manager and in a <br /> manner that allows for input from a County interview panel. Brokers' recommendations to purchase <br /> insurance shall take the findings of the panel <br /> sufficiently detailed to explain alternatives, rationale and support the recommended decision. <br /> Alliant will involve the risk manager and interview panel in all marketing efforts, to include carrier <br /> selection. We will fully utilize our knowledge, market clout and buying power to secure the most <br /> comprehensive terms and conditions at the least possible cost. We are known for logical, thorough, <br /> and concise presentations of our clients' risks, and we are tenacious negotiators when advocating for <br /> our clients. Our process for accessing the worldwide insurance market is built upon our direct <br /> relationships with industry decision makers, proven expertise in brokering all types of risk, and effective <br /> communication of our clients' unique characteristics and objectives. <br /> Defined Client Service and Marketing Process <br /> Alliant's Defined Client Service and Marketing Process is the framework for our business approach and <br /> a technical practice implemented in a manner that aligns with the County's goals. This process has <br /> been developed through our years of experience and is fully customizable to suit each client's needs. <br /> The Alliant approach provides consistency in quality service, checkpoints, and timelines for monitoring <br /> ourjointly agreed upon service standards,and ensures the appropriate planning occurs well in advance <br /> of the expiration date. In addition, we use Quality Committees to continuously monitor the <br /> implementation of these best practice standards. <br /> The marketing process will begin by establishing a timeline based upon the expectations set forth by <br /> the County in order to deliver all quotations and bind coverage in a timely manner. Key steps in our <br /> process include: <br /> Gather underwriting data. Alliant will work with the County to gather key underwriting data <br /> required for a complete market submission.A complete data request that prioritizes necessary <br /> information will be provided to the County.We will compile the data into a detailed submission <br /> that includes key project information, detailed coverage specifications and requests for <br /> important coverage extensions. <br /> Submit underwriting submission to select markets. Our market relationships are <br /> unmatched in the industry. The underwriting submissions we prepare are noted for their <br /> completeness. Your underwriters will know that our submission will portray your unique risks <br /> - 19- ENO, <br />