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(How will you accomplish <br />your goal?) <br />Actual Results <br />(Outcome) <br />Ending FY19-20 <br /> 5 <br />Projected Results <br />(Outcome) <br />Ending FY2021 <br /> 18 <br />Projected Results <br />(Outcome) <br />Ending FY2022 <br />14 <br /> **Note: The FY 19-20 results were significantly affected by the COVID-19 pandemic. <br />Program Goal # 3 Ensure at least 20 households receive coordinated, comprehensive, <br />quality home repairs that help retain them in their homes <br />Performance <br />Measure <br />(How will you <br />accomplish your goal?) <br /> # of households that receive coordinated response through the <br />Jackson Center, confirm that all repairs are complete, and report “high <br />quality” on satisfaction surveys <br />Actual Results <br />(Outcome) <br />Ending FY19-20 <br />17 <br />DocuSign Envelope ID: DA5CF954-7FB4-49AB-99CC-0C1ABAA1F102