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2021-663-E-IT Dept-XenTegra-Contract Services for Citrix Support
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2021-663-E-IT Dept-XenTegra-Contract Services for Citrix Support
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Last modified
11/22/2021 11:48:28 AM
Creation date
11/22/2021 11:48:14 AM
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Contract
Date
11/18/2021
Contract Starting Date
11/18/2021
Contract Ending Date
11/21/2021
Contract Document Type
Contract
Amount
$32,688.00
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<br /> <br />Page 10 of 12 <br />EXPENSES <br />It is expected that services to be performed remotely for this engagement, however, should travel be required it <br />will be confirmed via change order prior to scheduling. Travel expenses will be submitted to the client for <br />reimbursement (including copies of receipts) using standard IRS guidelines for expenses. XenTegra will endeavor to <br />select reasonably priced airlines, hotels, meals, and other expenses. It is expected that Orange County Government <br />will provide travel expenses during the project for those XenTegra team members traveling out of their <br />domiciled area, between sites or over long sequences. These expenses include the following: <br />• Airfare necessary to location(s) <br />• Meals <br />• Parking, ground transportation, tolls, and Lodging <br /> <br /> <br />SERVICES PROVIDED AFTER -HOURS <br />XenTegra does not anticipate the need for professional services to be provided outside of normal business hours <br />defined in this Statement of Work. If during the project, it is determined that after-hours work is required to <br />complete the deliverables, XenTegra will charge one and a half times (1.5x) the normal rate for any after -hours <br />work. <br /> <br />S EC COMPLETION CRITERIA <br />XenTegra shall have fulfilled its obligations when any one of the following first occurs: <br /> <br />▪ XenTegra accomplishes the activities described within this SEC, including delivery to OCG of the materials <br />listed in this SEC, as determined by XenTegra in its reasonable discretion and so notifies OCG in writing. <br />Orange County Government has five (5) working days from the completion accept the SEC as being <br />complete. <br />▪ OCG cancels services or deliverables not yet provided with 10 business days’ advance written notice to <br />XenTegra and pay those fees due to XenTegra up to the date of the termination. <br /> <br /> <br />CANCELLATIONS <br />XenTegra will work with OCG to assign resources based on the mutually agreed timeline and schedule for the <br />project. Because XenTegra will commit consulting resources based on the established schedule, OCG is required to <br />provide at (3 business days’ notice) for any unplanned changes or cancellations to the schedule. Should OCG fail <br />to provide such notice, XenTegra reserves the right to bill for 4 hours (1/2 Day) at the established hourly rate and <br />for any non-refundable expenses incurred in preparation for such canceled services. All scheduled days will bill at <br />80% of the hours scheduled for the day. <br /> <br />DocuSign Envelope ID: 548DF375-CBD6-4175-BD22-791538E943D2
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