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<br /> <br />3.0 CUSTOMER RESPONSIBILITIES/ASSUMPTIONS <br />GENERAL RESPONSIBILITIES <br />During this Scheduled Engagement Contract, XenTegra will require the support of OCG’s staff and computing <br />resources. OCG agrees to provide the following: <br />• OCG will grant the appropriate credentials for the consultant to implement the solution <br />• OCG will grant remote access to the consulting resource (if remote) <br />• OCG will supply the network resources need to complete the project <br />• OCG will provide additional IP addresses and DNS names if requested <br />• OCG will assist as necessary with project tasks <br />• OCG will provide all software and operating system licensing to meet the engagement needs <br />• OCG will perform any backup system and system changes when appropriate <br />SEC SPECIFIC CUSTOMER RESPONSIBILITIES <br />• OCG will designate named contacts (including the primary contact) which will be allowed to request <br />services and support from the assigned XenTegra consultant <br />• OCG will be responsible for all network changes needed that are associated with this project <br />• A single point of contact will be provided who is familiar with the environment and requirements to work <br />with the XenTegra resource throughout the engagement acting as a liaison between XenTegra and OCG <br />• OCG may be asked to perform problem determination acti vities as suggested by the assigned XenTegra <br />consultant. These activities include, but are not limited to, network traces, capturing error messages, and <br />collecting configuration information. <br />• OCG may be asked to perform problem resolution activities including, but are not limited to, changing <br />configurations, installing new versions of software, installing new software components, or modifying <br />resources. <br />• OCG is responsible for implementing procedures necessary to safeguard the integrity and security of <br />software and data from unauthorized access and to reconstruct lost or altered files resulting from <br />catastrophic failures. <br />GENERAL ASSUMPTIONS <br />This Statement of Work and associated services are based upon the following assumptions: <br />• Upon the conclusion of this engagement, it will be expected that OCG will use vendor technical support or <br />purchase optional XenTegra Success Desk Support to resolve any ongoing technical issues <br />• Project estimates assume that once the project has started it will continue without interruption (excluding <br />Holidays) unless agreed upon by both XenTegra and OCG <br />• All Services will be provided during Normal business hours unless otherwise stated in this SEC or agreed <br />upon by both parties. Normal business hours are Monday-Friday, 9:00am-5pm local time <br />• Calls and meetings will be scheduled at a mutually agreeable time between XenTegra and OCG <br />• XenTegra resources will have access to the keyboard to perform the work <br /> <br />DocuSign Envelope ID: 548DF375-CBD6-4175-BD22-791538E943D2