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<br /> 7 <br />2.0 SCOPE <br />SERVICES <br />All professional services shall be performed remotely. XenTegra consultant will provide advice and guidance and <br />apply industry recommend practices related to the in -scope technologies to assist Orange County Government in <br />maintaining the health and performance of the Citrix platform(s). XenTegra consultant will perform technical <br />support and maintenance tasks based on industry recommended practices and as assigned by Orange County <br />Government during the established schedule. These services include, but are not limited to, all Citrix technologies <br />in use by the Orange County Government. XenTegra consultant will assist with tracking to closure support tickets <br />opened with Citrix Technical Support. <br />Should an urgent Citrix support issue arise outside the set schedule, Orange County Government may contact <br />XenTegra for support, however, XenTegra cannot guaranty a response time. In such cases a qualified XenTegra <br />consultant will respond as quickly as possible. XenTegra will bill at the contract rate of $275 per hour for such <br />instances. <br />TASKS OUT OF SCOPE <br />Consultant will not engage in major platform upgrade activities in the context of this service (A major upgrade can <br />be defined as an upgrade requiring architectural changes). Such project requirements will be discussed with <br />Orange County Government and a separate engagement will be developed with a formal scope of work and a <br />project plan will be provided upon request. <br />Therefore, it is understood that all services requested by Orange County Government that are above the specified <br />and scheduled hours will be billed on the normal billing cycle. Additionally, all services requested by Orange County <br />Government that fall outside of the terms of this agreement will be considered a project, and will be quot ed and <br />billed as separate, individual services. All services provided outside of the scope of this contract will be billed at the <br />rate of $275 per hour unless otherwise defined. <br /> <br />PLACE OF PERFORMANCE <br />Unless otherwise specified in this Statement of Work, all services will be performed remotely. Any requested on- <br />site services will be performed at OCG’s location designated here: <br />Orange County Government <br />PO Box 8181 <br />405 Meadowlands Drive <br />Hillsborough, NC 27278 <br /> <br /> <br /> <br />DocuSign Envelope ID: 548DF375-CBD6-4175-BD22-791538E943D2