Agenda - 12-11-2001-9d - Laserfiche WebLink

Browse Search

Dr:AFT "Tool Box' for Providing Services to Limited English ProOclency (LEP) Cllen[s The components listed below are oReretl as suggested tools Met departments may use to accommodate the needs of non-English or IimdebEnglish speaking diems. Approaches may vary depending upon specific departmental needs. i) County Employees Interpreter services may be provitletl fM1rougM1 County employees as follows: a) Employee whose primary duty is to provide interpreter services. Implementation [imeMble con[Ingent upon footling of position(s). i) This employee may be hired by a single department or shared anang tleperMenta who need intemreter services for a motor portion of [he working day on a daily basis. This type of arrangement would be remmmentletl pdmadly for departments who are categorized in Me Policy as a provider of "critical services' and by the information compiled in the departmental surveys, indicated a high need for Interpreter services. Departments seeking [o add stag for Nis function would be subject to the new employee approval tamed out as part of the annual budget pmcesa. b) Limited interpreter services provitletl by employees on s rotational basis. Implemenation achievable within fiscal year 2001 2002. i) Departments with bi-Iingual employees, who have demonatratad fluency. may patlicipate in an interpreter pool. ii) Employees may be scheduled tludng certain hours oHhe week to receive calls from any County department needing Interpreter assistance. This would be partiwlatly advantageous to departments wiM infrequent interpreter needs. iii) Call lists could be available on Me Intranet so a Department needing interpreter service could easily access help while the caller was on the Ilne. (Achievable within 80 days). iv) In oMer to experience the least amount of tlismplion in their regular jab duties, employees assigned fo effces (as opposed to held pereonnel) would be most effective in this capacity. 2) Intlepentlent contractors. a) Interpreters would be expelled to execute a wntrac[ whh [he County prior to being used for interpreter services. (Current practice) b) Interpreters must prove competency to the County's satisfaction prior to being indutleb on the list pf available service providers. (Current practice) c) A list of interpreters who may be willing/able to provide interpreter services is centrally maintained. (Currently maintained wihin departments. Centrally malnfalnetl information achievable by andof February 2002) tl) Departments needing interpreter services may consult the list and schedule the interpreter as needed.