Agenda - 12-11-2001-9d - Laserfiche WebLink

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respect to the LEP person. (Achievable immetllately. Current pmctlce In some crltlcal service areas.) Departments should take reasonable stepsto ensure that the interpreter services provitletl are only through individuals who are competent to provide'mterpretive services at a level of Fluency, wmprehension, antl confltlentiality appropriate to the speGFlC nature, NPe and purpose of information at issue. (Current practice) • Departments shoultl inclutle, lake into account, needetl language assistance measures, in atltlition to nose specifletl in this plan, when changes occur in programs or services where a failure to tlo so may result in a tlenial of substantially equal antl meaningfully effective services to a significant LEP population servetl by the Geunty. (Achievable immediately.) To the maximum extent practical, limited English proficiency shall net ad as a barrier or otherwise limn access to vital informatioq ie., information publiGy available in English as to when, where, or how to access benefls or services from a Department. 2. Uniform Language Assistance Initiatives o (Departmental plans for implementation of the following assistance measures and timetables whereby implementaton la achievable are to be wmpletetl by [he end a( February 2002). Each Department expedenGng a neetl for language assistance measures should take the following action: Oral Information. Each location accessible fo the public of which vital oral information is made available (ep„ information desks or telephone lines, remain receptlon desks or areas, builtling entries, efcJ maintainetl or administered by a Department identifed as warranting language assistance measures will have in place personnel or language assistance resouroes capable of provitling, within a reasonable period of time, information antllor ins(mction In appropriate languages other than English. Each Department should develop a plan antl timetable for implementing the following: Have in place a[ points of public mntaG bilingual or multi-lingual staff, appropriate translations of commonly requested information in commonly encountered languages, or procedures for access to telephonic interpretive services° for use by Department personnel. As appropriate, the written procedures for accessing telephonic language sistanca reauuroea will be (1) inaertetl into every Department telephone book (both written antl electronic); (2) postetl or otherwise reatlily available (S, through the County intranef system) at every point of public wntacC, and (3) tlistribuletl to every employee whose dufiea routinely include contact with members of the public. Complete antl distribute to each Department, county building or, as appropdate, work group, a listing of stall members assgned to that tlepadment, facility, or work group who have volunteered to provide temporary language assistance services in the case of en emergency. Name, office, physical locffiioq business telephone number, work hours, language, antl level of fluency should identity staff members. ' "Teiephomc Inleryretive seMCes;'s metirnas rn(nrtetl to as'language Imes' involve Ne use U Inleryretere wM1o provma eimer:imwraoeoaa or roaa~wwe rasslanon ey pnone.