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3 <br /> Travis Myren said no, the County holds and uses the funds. <br /> Chair Dorosin asked if there is a reason the funds are listed here. <br /> Travis Myren said the County has to insure that it totals $1.355 million, because that is <br /> the number in the statute. <br /> Chair Dorosin asked if there is an Ombudsman to hear complaints should any arise <br /> about Cl. <br /> Nancy Coston, Department of Social Services (DSS) Director, said when complaints rise <br /> to a level that the County cannot handle, there is a State office for oversight of these contracts. <br /> She said she has referred several complaints to that office, as it is the purpose of that office to <br /> handle such matters. She said this office has specialists within specific target groups within the <br /> field of mental health. <br /> Chair Dorosin asked if a record is kept of the number of referrals that are made to this <br /> state office. <br /> Nancy Coston said she does not, but she expects that the State does track this <br /> information. She said general calls have decreased, and some people remain dissatisfied even <br /> after speaking to the state office. <br /> Chair Dorosin said it may be good to know if there is an annualized report. <br /> Bonnie Hammersley said staff can keep track of calls that come in to the County. <br /> Travis Myren resumed the presentation: <br /> Child Support Services <br /> • Child Support Services— page 987:23:18 PM <br /> o Total expenditure budget - $1,098,035 <br /> ■ Revenue of$1,550,437 <br /> ■ Net County Cost— ($452,402) <br /> o No significant budget changes <br /> Janet Sparks, Child Support Services Director, said her work remains difficult, but <br /> rewarding. She said the rising economy seen in many parts of the County, does not affect <br /> many of the people that her department serves. She said many people, who previously lost <br /> jobs in manufacturing, are now gainfully employed at a lesser rate in the service industry. <br /> Chair Dorosin asked if success can be measured. <br /> Janet Sparks said total collections are down nationally, and were down last year locally, <br /> but are on target to meet the goal this year, but it is a challenge. She said the County collects <br /> about 70% of what is owed monthly. She said there are five performance measures, with which <br /> the County will be taxed in HB 630, which causes some concern, but Orange County is one of <br /> the top performing counties in the State. <br /> Commissioner Jacobs asked staff to send the Board of County Commissioners (BOCC) <br /> an email outlining the department's concerns regarding legislation. <br /> Health Department <br /> • Health Department— page 329 - Quintana Stewart <br /> o Total expenditure budget - $10,199,317 <br /> ■ $287,200 Increase Over FY2017-18 Budget <br /> ■ $150,750 Revenue Increase <br /> ■ $136,468 Increase in Net County Costs <br /> o Finance and Administrative Services Division <br /> ■ Increase Credit Card Transaction Fees by $5,800 <br />