Orange County NC Website
P e <br /> EXHIBIT A : <br /> GUIDELINES FOR EMERGENCY AFTER HOUR CALLS <br /> TO THE CONTRACT BETWEEN THE TOWN AND ORANGE COUNTY FOR THE <br /> PROVISION OF ANIMAL CONTROL SERVICES <br /> Regular service involves an Animal Control Officer (ACO) being stationed at the Animal <br /> Services Center Monday through Friday between 8 : 00 a . m . and 5 : 00 p . m . This ACO has <br /> principal responsibility for enforcing the Town ' s animal control ordinance within the Town <br /> limits and responding to calls about stray animals and other such requests for animal services . <br /> Orange County Animal Control Officers will provide emergency services outside of regular <br /> business hours (from 5 : 00 p . m. to 8 : 00 a . m . ) , Monday through Friday, and 24 -hours on Saturday, <br /> Sunday and holidays . These services include rabies exposures, dangerous animals , exigent <br /> animal cruelty and animals in immediate need of assistance . The Town will perform "triage " of <br /> after-hours service requests in accordance with guidelines jointly developed by Animal Services <br /> and the Chapel Hill Police Department , <br /> PROCEDURES FOR ORANGE COUNTY AND TOWN RESPONSE TO EMERGENCY <br /> AFTER-HOURS ANIMAL CALLS <br /> 1 . Injured Deer — A CHPD officer will respond to locate and euthanize . If the deer is a <br /> slightly injured fawn, the CHPD officer may consult with a rehabber such as CLAW ' s <br /> Inc . to make arrangements for its removal . The on- call ACO will assist with this <br /> coordination as needed . <br /> 2 . Owned Injured Animals — A CHPD officer will respond or otherwise instruct the owner <br /> to take the animal to their veterinarian or the after-hours emergency veterinary clinic to <br /> be cared for or euthanized . <br /> 3 . Neglect/Cruelty Situations — A CHPD Officer will respond and make an assessment . If <br /> the situation is severe, they will contact the on- call ACO for assistance . If it is not <br /> severe, they shall document in an incident report . The report will be sent to the Animal <br /> Services Center the next business day for investigation. <br /> 4 . Strays — A CHPD Officer will respond or otherwise instruct the caller to take the animal <br /> to the Animal Services Center and leave in the Drop Box . <br /> 5 . Aggressive Dogs — A CHPD Officer will respond to assess and confirm the presence of <br /> the reported animal . If the owner cannot be located to secure the dog, the on- call ACO <br /> shall be contacted to assist in capturing the dog . <br /> 6 . The on- call ACO will respond to any call(s) related to : Rabies Exposures ; Bites to <br /> Humans ; Injured Strays . <br /> 7 . The on- call ACO will not respond to the following calls : nuisance wildlife ; and injured <br /> or orphaned wildlife . Unless there is an immediate issue of public safety, the on- call <br /> ACO will not respond to calls about snakes . If these calls make their way through <br /> Communications , members of the public are to be referred to the Animal Services <br /> webpage or asked to call Animal Services during regular business hours for appropriate <br /> referral . <br />