2021-629-Health-Piedmont Health Services-Outside Agency

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Community Impact Award If you are applying for the Town of Chapel Hill’s Community Impact Award, please provide responses to the questions below. All other applicants, please skip these questions. (Responses should not exceed 100 words per question) 1. Please describe the impact the proposed programs will have on the target population. Please include specific quantitative and qualitative data in your response. PHS will continue to play a critical role in increasing access to COVID-19 testing and related support for the region, and will soon begin a COVID-19 vaccination campaign (Phase 1B-approved entity). Remaining open throughout the pandemic, the organization quickly responded by implementing telehealth services delivery, creating acute respiratory testing (ART) tents for drive-through COVID-19 testing at the Carrboro CHC location, and reworking clinical workflows to enhance social distancing (e.g., curbside medication pick up and home delivery). As of 12/31/2020, PHS has conducted 2,657 COVID-19 tests on Orange County residents, both at its Carrboro CHC ART and on community outreach, with 9% of tests positive for COVID-19. 2. What methods/tools will your organization use to evaluate the proposed program’s effectiveness? Please include specific examples, such as a logic model. The PHS Quality Plan includes annual goal setting with regard to total patients served, visits by program, patient outcome and financial metrics which are annually reported to HRSA for benchmarking against other health centers. PHS is reporting COVID-19 testing data (and soon vaccination data) to the NCDHHS. PHS routinely monitors patient and staff satisfaction, conducts quality assurance audits, and follows-up on any incident or grievance report to adequately address any identified problem. Results are routinely reported to site, organizational, and Board leadership. PHS is Joint Commission- accredited and recognized by the NCQA as a Level 3 Patient Centered Medical Home. 3. Please briefly describe how your proposed programs aligns with evidence-based approaches to addressing human service need(s). From the National Association of Community Health Centers 2018 America’s Health Centers Fact Sheet, “Health centers are consumer driven and patient centered organizations that serve as a comprehensive and cost effective option for America’s underserved communities. Health centers serve everyone, regardless of the ability to pay or insurance status. They increase access to health care and provide integrated services based on the unique needs of the communities they serve…Community health centers perform better on ambulatory quality measures compared to private physicians, and are narrowing health disparities… Health centers save the health care system $24 billion annually.” PHS uses multiple evidenced-based care guidelines in delivering primary care services (e.g. US Preventive Task Force). 4. Please describe one to three key partnerships/collaborations that add the most value to the success of the proposed programs. UNC Healthcare: PHS and UNC collaborate to guarantee a high-quality continuum of care from primary care at PHS to specialty/inpatient management at UNC. PHS provides its Carrboro CHC for operation of UNC’s SHAC Free Clinic. More than 200 UNC health professional students train at PHS annually. EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION DocuSign Envelope ID: 1139B227-38A3-48CF-BBDF-915390FB071C