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<br />GUARDIAN RFID System Agreement | 30 <br /> <br />©2020 GUARDIAN RFID. All rights reserved. GUARDIAN RFID is a U.S. registered trademark. <br />Confidential & Proprietary. (Rev. 7/2020) <br />(ii) If Authorized GUARDIAN RFID Personnel receive notice from the Customer that Downtime <br />has occurred or is occurring, GUARDIAN RFID will work with the Customer to promptly <br />identify the cause of the Downtime and will work with the Customer to promptly resume <br />normal operations. <br />(iii) Upon timely receipt of a Customer report of Downtime under Section 2(c) of this <br />Addendum C, if any, GUARDIAN RFID will compare that report to its own outage logs and <br />support tickets to confirm whether Unscheduled Downtime has occurred, and communicate <br />with the Customer about GUARDIAN RFID’s findings. <br />(iv) GUARDIAN RFID will, at no additional charge to the Customer, do any one or a combination <br />of the following, upon the Customer’s written request (which can be made a maximum of <br />once per calendar quarter), with such items being provided within sixty (60) days of the <br />Customer’s written request: <br />(A) provide to the Customer, a written report that documents the preceding calendar <br />quarter’s GUARDIAN RFID OnDemand Availability, Unscheduled Downtime, any root <br />cause, Emergency Maintenance matters, and remedial actions that were undertaken in <br />response to the matters identified in the report. <br />(B) make available for auditing by the Customer the severity downtime reports, incident <br />reports, and other available information used by GUARDIAN RFID in determining <br />whether the GUARDIAN RFID OnDemand Availability has been achieved. <br />(c) Customer Responsibilities Relating to GUARDIAN RFID OnDemand Availability. <br />(i) Whenever the Customer experiences Downtime, the Customer will follow the support process <br />defined in Section 8(c) of the Agreement. <br />(ii) The Customer may document, in writing, all Downtime that is experienced during each <br />calendar quarter throughout the Term. The Customer may deliver such documentation for <br />any given calendar quarter to GUARDIAN RFID within thirty (30) days of that quarter's end. <br />The documentation may include the supporting incident number(s) and corresponding <br />Downtime(s) experienced. <br /> <br />DocuSign Envelope ID: DD745968-955D-4BC3-861E-CC4C36AA7B3D