Agenda - 12-03-2001-9d - Laserfiche WebLink

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oluFT `Tool Box" for Provltling Services m Limped English Proficiency (LEP) Clients The cemponents listetl below are offeretl as auggesletl tools that tleparMents may use tc acmmmotla[e the neetls of non-English or limited-English speaking clienk. Approaches may vary tlepentling upon specific departmental needs. 1) County Employees Interpreter services may be provitletl through Ccunty employees es folbwa' a) Employee whose primary tluty la to provide interyreter services. Implemente[lon timetable contingent upon funding oT position(s). i) TMs employee may be hired by a single depadment or sharetl among departments who neetl interyreter services for a major poNOn of the working tlay on a tlaily basis. This type of emargement would be recommentled primarily for deperMente who are cetegorized. in the Policy as a provitler of "critical services' antl by the Infonna0on mmpiletl in the departmental surveys, indlcetetl a high need for interyreter services. Departments seeking to add ataH for this function would be subject to the new employee approval cemetl out as part of the annual butlge[ process. b) LimAed interyreter s e providetl by employees on a rotatlonal basis. Implementa8on achievable within fiscal year 2001-2002. i) Departments with bi-lingual employees, who have demonstrated Huency, may padicipets in en interpreter pact. ii) Employees may be sMetluletl tluring certain hour; of iha vreek to receive calls from any COUnty department needing interyreter assistance. This would be particularly advantageous to departmeMS with Infrequent interyreter needs. iii) Call lists coultl be available on the Intranet so a Department neetling imeryreter service could easily access help while the caller was on the line. (Achievable within 80 days) iv) In oNer to experience the least amount of tliamptlon in their regular jab tluties, employees assignetl to cRces (as opposed to Oeld personnel) would be most effective in this capacity. 2) Indepentlent contractors. a) Interpreters would be expaIXetl [o exewte a contract with the County prior to being used for interpreter services. (Current practice) b) Interpretere must prove wmpetency to the Counlys eatishcdon prior to being included on the list of available service provitlere. (Current precOCe) c) A list of inferyretere who may be willing/able b provide interpreter services is centrally maintainetl. (Currently maintained within Deparments. Centrally maintainOtl information achievable by end of February 2005) d) Departments neetling Interpreter services may consult the Ilst and schedule the interpreter as neetlstl.