Agenda - 12-03-2001-9d - Laserfiche WebLink

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respell b the LEP pereon. (Aehlevable Immetliately. CumeM practice in some critical seMce areas.) • Departments should take reasonable steps to ensure thatlhe interpreter services provided ere only through intlivitluals who are competent to provide interpretive services at a level of fluency, comprehension, antl confidentiality approPria[e b the spedfic naWre, type antl puryoae of Infonnafien at issue. (CumeM prec'tice) • Departments shoultl include, take Into account, neetletl language aaaiatanca measures, In addition to those specifietl in this plan, when changes occur in progrems or services where a failure to tlo so may result in a denial of subslenfielly equal and meaningfully effedlve services to a significant LEP population eervetl by the County. (Achievable immetliately.) • To the maximum extent practical, limned English proficiency shall not act as a bonier or otherwise limit access to vital information, I_e., information publitly available in English ee to when, where, or how to access benefits or services from a Department. 2. Uniform Language Assistance Initiatives o (DepanmenWl plans Tprimplementagon of the /ollAwing assstance measures and timetables whereby Implemenbtion is achievable ere lp be completetl by the antl of February POOY). Each Department ezpedencing a need for language assistance measures shoultl take the following adlon: • Orel Informetlon. Each location accessible to the public a[ which vflal 021 iMOrmatlon is made available (ag., information tlesks or telephone lines, certain reception tlesks orarees, building en[des, etc.) maintainetl or atlminiateretl by a Department Identifietl as warranting language assistance measures will have in place personnel or ienguage assistance resources capable M providing, within e reasonable period of time, information antl/or insWdion in approprate languages otharthen English. Each Department shoultl tlevelopa plan antl timetable for Implementing the following: Have in place at points of public contact bilingual or multi-lingual steR. appropriate translations of commonly requested IMOrtnatlon in wmmonly enmunteretl languages, orprocetlures for ecceaebtelephonic intaryre[ive services° for use by Department personnel. • As appropriate, the written procedures for accessing telephonic language assistance resources will be (1) inaertetl Into every Department telephone book (bath wnhan antl eledronic); (2) postetl or otherwlae readily available (g,g„ through the County Intranet system) at every point of pudic contact; antl (3) tlistributetl to every employee whose tluties routinely indude contact wigs membare of the public. Complete antl tlistdbu[a to each Departmenq county builtling or, ea epproptlete, work group, a listing of staff members assgnetl to that tlepemneM, facility, or work group who have volunteered to provide temporary language assistance services in the wse of en emergency. Name, offiw, physical location, business telephone number, wont hours, language, antl level of Fluency shoultl itlentrfy stag members. °"TelepM1pnk inlerpe4ve servlcea;'awnatlmes rererr lbas'languege lines"Involve Me use INlntwprelers wM1o prm•me euher slmunaneous or ~~aeemne tanslaoon by Mane.