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3) Telephone Interpreter Services. (Such as the AT 8 T service) <br />a) Tha Department of Emergency Management has established an acmun[ for interyreter <br />services through AT 8 T and makes R available to any County Deparment who may <br />choose to utilize if. Departments tleaidng to u[Illze the service shoultl seek information in <br />atlvance frem Dinah Jeffries, Emergency Management Department e[ 968-2050. <br />(Current practice) <br />4)Spanish•Greeting VOfce Mallboz. (Achievable by and of February 2002) <br />a) A voice mailbox would be establishetl exGUSively for Spanish speaking only clients. Tha <br />greeting woultl be In Spanleh edtl invhe the caller to leave a message so someone coultl <br />cell them bacK within a limiletl period of time (perhspe by [he next business day). <br />Inatmc0ona for calling in case of emergency woultl be part of the voice mail message, so <br />response to true emergencies multl be etltlressetl immetlialely. <br />b) The messages would be picked up antl the Information irensfenetl [o the appropriate <br />service provides Thia could be accomplishetl through current employees who may <br />rotate the service duty and/or an Intlepentlenl mnirector that the County may choose to <br />salad. <br />c) Thls method of communication would be used when no other interpreter services multl <br />be immediately accessetl. Itie designed ea a aefely net for LEP Gienis seeking service, <br />but not as first line communication. <br />5) Written Protocols antl Training. {Achievable by end of FY 2007-2002) <br />a) It is important that departments establish departmental protocols as it respect how <br />irrtemrder services are to be uHllzetl pursuant to the intlividuel departmental needs. For <br />example, the Health Department will assure themselves that the interpreter retained to <br />interpret metlical informa[lon has tlemonstratetl ability to tlo s9 accurately prior to their <br />being used by the Department To avoid confusion among emplcyeee, these prolocels <br />shoultl be in wrRing and the appropriate departmental personnel [rained to their use. <br />bj Departments seeking examples of policies antl procetlures br interyreter services may <br />wish to mnaider the 'Orange County Health Department Policy and Procedures for <br />Interpreter Services', which is available upon request M [he HeaIM Director's office. <br />