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d. Audit and Security Testing. Hosting Providers perform regular security audits and testing. Client’s <br />may not perform own audits of hosting providers. <br />e. Information Security Auditing/Compliance. Innovative’s hosting providers undergo SOC 1/SOC 2 <br />Type 2/ISO 27001 audits each year by independent third-party audit firms. <br />f. **The 99.9% guaranteed infrastructure uptime is subject to the following Service Level Agreement <br />(SLA): <br />i. Hours of operation/exclusive remedy for service unavailability. Innovative offers a <br />monthly infrastructure uptime target of 99.9% of Scheduled Up-Time to Client. Scheduled Up-Time means all of <br />the time in a month that is not Scheduled Downtime or Third Party Unavailability. In the event that Innovative fails <br />to provide Client with 99.9% infrastructure uptime for three consecutive months, Client will be entitled to receive a <br />credit equal to the prorated amount of the Fees for the period in which Innovative failed to provide such <br />infrastructure uptime during such months upon receipt of written notice from Client . The remedies set forth in this <br />Paragraph (i) are the exclusive remedies of the Client for Innovative’s failure to provide Client with 99.9% <br />infrastructure uptime. <br />ii. Scheduled Downtime. Scheduled Downtime means the period of time which Innovative or <br />the Hosting Provider, conduct periodic scheduled system maintenance and release updates for which Innovative <br />will provide the Client with advance notice. Innovative will make commercially reasonable efforts to provide Client <br />notice of scheduled system maintenance 48 hours in advance and notice of release updates three weeks in <br />advance. <br /> <br /> <br />DocuSign Envelope ID: F014C755-030D-478F-806C-6FB970D9CCD2