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Exhibit A.4 <br />Innovative Interfaces Incorporated <br />Hosting Services <br />Terms and Conditions <br /> <br /> These Hosting Services Terms and Conditions (“Hosting Terms”) apply to the License Agreement if, and <br />only to the extent that, Hosting Services are identified on the Pricing Exhibit to the License Agreement as a <br />purchased service. Unless otherwise specified, capitalized terms in these Hosting Terms have the same meaning <br />as those in the GTCs. The terms set forth herein supplement, but do not replace or modify, the GTCs. <br />1. Hosting Services. The following terms apply for all purposes to Client’s license to and use of the <br />Software under the Agreement. <br />2. Hosting Solution. Innovative offers clients a standard cloud-based hosting option (the “Standard Plan”). <br />The table below sets forth the features of the Standard Plan. This option provides industry-leading security and <br />monitoring at a SOC 1/SOC 2 Type 2/ISO 27001-audited datacenter by a top-tier cloud hosting provider (the <br />“Hosting Provider”), with the flexibility to meet clients’ data storage, data recovery, and information security policy <br />requirements. To meet clients’ global hosting needs, Innovative offers hosting options in datacenters located in <br />the United States, Ireland, Australia and the Asia-Pacific region, however, Innovative reserves the right to <br />increase, decrease and/or relocate its datacenters at anytime. <br />Feature Standard <br />24x7 infrastructure monitoring  <br />Dedicated production environment  <br />99.9% guaranteed infrastructure uptime**  <br />Dedicated public IP address and custom URL  <br />Operating system installation and management  <br />Library software installation and upgrades  <br />Data backups Daily <br />Archive data backup retention 30 days <br /> <br />3. Hosting Solution System Configuration. The hosting systems are configured to meet the solution <br />requirements as per the Hosting Terms set forth on the Pricing Exhibit to the License Agreement. <br />4. Security Controls. <br />a. Generally. Subject to the terms of the Agreement, Innovative implements industry-recognized <br />best practices to prevent the unintended or malicious loss, destruction or alteration of Client’s data resident in the <br />Software. <br />b. Access Control. Highly available redundant firewall and edge routers are configured to control <br />access to hosted systems <br />c. Network Systems Audit Logging. All network logon activity and password changes are logged, <br />monitored, controlled and audited. All intrusion detection and firewall log monitoring is done through services <br />provided by the Hosting Provider. The pertinent log files and configuration files related to customer's hosted <br />solution are retained for seven days and can be made available upon request for audit and problem resolution, as <br />may be required. <br />d. Encryption. Encryption for data-in-transit is provided as a part of the Standard Plan. <br />e. Network Monitoring. All network systems and servers are monitored 24/7/365. Innovative will <br />monitor its systems for security breaches, violations and suspicious (questionable) activity. This includes <br />suspicious external activity (including, without limitation, unauthorized probes, scans or break -in attempts) and <br />DocuSign Envelope ID: F014C755-030D-478F-806C-6FB970D9CCD2