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<br />Carolina Recording Systems <br /> Service/Maintenance Plan Coverage <br /> <br />SERVICES PROVIDED: <br />• No charge will be made for necessary service repair due to manufacturer defect or normal wear and tear. <br />Exceptions include when a malfunction is caused by water, fire, flood or other casualty, accident, <br />misuse, abuse, cyber-attacks or viruses, extreme temperatures, power line fluctuations, lightning, or <br />other acts of nature or if the necessary replacement parts are not available. In no event will Carolina <br />Recording Systems, LLC be responsible for consequential or incidental damages beyond our sole <br />obligation to repair or replace the defective unit. <br />• Agreement provides 24/7 response, free service loan equipment in the case of full system failures <br />(except in circumstances beyond our control), parts, labor and mileage during the contract period. <br />• Agreement will be for time period agreed and can be renewed each year during system ownership unless <br />canceled by either party or Customer’s failure to pay invoice within 60 days. Customer will be invoiced <br />at the beginning of agreement term. <br />• The Service agreement amount may be subject to an annual increase to adjust for inflationary costs. <br />• Customer should provide an onsite contact person(s) designated to perform routine maintenance and be <br />responsible for the overall operation of the recording system. <br />• While it is our policy to check and respond to system alerts, there are circumstances such as loss of <br />communication, internet connectivity, or other factors that could interfere with our ability to identify an <br />issue. We require that center personnel contact us immediately if they are notified by the recording <br />system of a problem. <br />• Customers with Systems covered under a Service Agreement are eligible to receive system training as <br />needed for site personnel at no additional cost. <br />• Our recording system specialists will perform periodic system inspections and provide scheduled <br />preventative maintenance measures to help provide a higher level of system reliability in a mission- <br />critical environment. CRS recording systems specialists will discuss these measures with customer site <br />personnel. <br />• Most software revisions and updates designed to maintain system features or repair software flaws will <br />be provided on recording systems under contract at no additional charge. Third party license costs and <br />system relocations/cut-overs due to changes, updates or installation of new CPE equipment including <br />ESInet as well as radio equipment upgrades such as ASTRO P25 version upgrade licenses will be <br />charged an agreed upon rate. <br />• Agreement provides for 24/7 recording system specialist toll free telephone response within 30 minutes. <br />Toll-free telephone support available at (888) 661-0202 <br />• Agreement provides for 24/7 on site service response <br /> <br />_______________________________________ _______________ <br />Byron Burns - Carolina Recording Systems Date <br />01-01-2021 <br />DocuSign Envelope ID: 68C23B32-5CAD-4711-B710-A7FD0DC3EBA1