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Provide remote access to all Change Order configured elements as defined by the project team via VPN or other <br />mutually agreed upon access methodologies to ensure persistent access is available to the project team throughout the <br />project life cycle. If persistent independent remote access is not provided, additional charges may apply to accommodate <br />monitored/escorted access or other means. <br />For all VoIP devices, Client to provide Cat 5 or better cabling to all endpoint/device locations and POE equipment as <br />required if not provided under this Change Order. <br />Client is responsible for implementing a Qualify of Service policy that will classify and prioritize voice packets for all VoIP <br />applications and endpoints. <br />ASSUMPTIONS AND REQUIREMENTS <br />This CO is subject to the same Assumptions and Requirements identified in the main agreement. <br /> <br />Additional Assumptions: <br />If operational functionality cannot be established because Meridian or Client’s responsibilities were not met or non- <br />assigned vendors have not met their responsibilities Client may incur additional charges. <br />Project Phasing: <br />o Unless explicitly stated in the SOW above, project cutover support is assumed to occur in a single event. If <br />additional cutover phases are requested or added during project planning, additional charges will apply and will <br />be specified under the Change Order process. <br />Freeze Dates: <br />o Freeze dates are jointly developed and agreed to by Client and the assigned project team and incorporated into <br />the project plan. Where freeze dates are applicable and documented in the project plan, the PM will provide <br />written notification to Client confirming entry into the freeze period. If changes are made by Client after the freeze <br />date, up to four (4) hours will be provided for non-Contact Center related programming, and eight (8) hours for <br />Contact Center related programming if applicable, to support changes. If the required changes involve more <br />time than noted above, additional charges will apply via a Change Order. <br />Enhanced Migration of data from AAM to IX Messaging: <br />Client will allow connection to a provided Provision laptop to network that has access to the CM Messaging and Avaya <br />Messaging systems. Provision software will be provided. <br />Provision laptop will have access to the internet. <br />This is for one (1) migration event. <br />During this time, we will test migrations in our lab to find out any caveats with the product. <br />o Caveats might be: PW migration limits, Auto Attendants, only primary greetings are migrated. <br />General: <br />All work will be done remotely. <br />VPN access is required for remote work; if not provided a change order will be required. <br />All Avaya CM work, including System and Session Manager will be done by Meridian. <br />Software installation will be completed during the business week during normal business hours (Monday thru Friday, 9:00 <br />am to 5:00 pm). <br />System cutover may be completed after normal business hours, M-F or Saturday. <br />Client’s PBX and voicemail system do not have dial plan conflicts. All users are the same length and do not overlap. <br />PBX meets the Avaya Messaging integration requirements. <br />Meridian is not responsible for data loss <br />Only designs specifically approved by Avaya will be supported. The virtual environment is supported by Avaya <br />Messaging/Avaya. <br />Avaya Messaging is already installed and programmed. The existing CM Messaging will be migrated over into the Avaya <br />Messaging. If major changes are needed, a change order may be required. <br />Provide for single phase cut over process. If additional phases are required, they will be considered outside this Change <br />Order and additional charges will apply. <br />All configurations and their accuracy are the responsibility of Meridian. <br />Meridian has confirmed that any systems already installed are at the correct release levels. <br />Client will accept system if they perform “as designed.” <br />Client will be responsible for backups for all systems. <br />Meridian has already done the following items and will perform the following duties as related to the installation: <br />o Order the licenses. <br />o Register and obtain licenses from Avaya. <br />o Provide and program WebLM and SAL servers. <br />o Installed the Avaya Messaging. <br />Meridian IT Inc. - CONFIDENTIAL <br />Proposal #: 013620 v1 <br />OppQ #: 145568 <br />4/5 <br />320 N. Judd Parkway Suite 205 <br />Fuquay Varina, NC 27526 <br />www.meridianitinc.com <br />DocuSign Envelope ID: 74028917-CE7F-4A19-A7EE-1F2574E87075