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21 <br /> information is in hand and go over comparable properties, which is educational for property <br /> owners to be able to compare and see the difference. She said if staff is being seen as <br /> aggressive, she would like to know, as her office's customer service is very good. <br /> Commissioner McKee said he is not criticizing staff, only relaying information received <br /> from residents. He said he wants to make sure everyone walking away from process feels they <br /> have been heard, whether the outcome is to their liking or not. He said he appreciates the <br /> online option, but paper copies are still pertinent, and he is glad to have both options. He said <br /> the County has to have a process and has to follow the law, but it can be done in a way that is <br /> helpful to the residents, rather than making them feel in contest with the County over an <br /> appraisal. <br /> Chair Price clarified that tax office workers are not going out into the field. <br /> Nancy Freeman said that has not happened. She said there has been a tour, but there <br /> has not been a workshop to do the appeals. She said they would prefer to have the appeals <br /> done as informal, and additional help may not be as necessary because the process is formal <br /> now. <br /> Chair Price said she and community organizers were encouraging residents to pursue <br /> the informal process so they could speak to staff, as opposed to going to a hearing. <br /> Nancy Freeman said she misunderstood, and appraisers are doing field visits. She said <br /> her staff is going to increase its presence in the field to make more progress. <br /> Chair Price asked when that would be completed. <br /> Nancy Freeman said her aim is to have them all done by June 30. <br /> Bonnie Hammersley said she has also heard challenges County residents have had <br /> during the revaluation process in the past, but commended the response of the tax office not <br /> only to this issue, but with everything that has come up in the past year. She said if there are <br /> residents listening this evening, they can certainly contact the tax administration office to get <br /> help with anything they need. She said staff is definitely doing field visits, and it helps residents <br /> hear that the County will do anything it can to help people throughout his process <br /> Chair Price thanked staff for meeting with residents and leaders of the community <br /> organizations. <br /> A motion was made by Commissioner Fowler, seconded by Commissioner McKee, to <br /> approve and authorize the Chair to sign the proposed resolution to extend the formal appeals <br /> period until September 1, 2021 and direct the Tax Office to advertise the Board of Equalization <br /> and Review's new adjournment date in the newspaper(s) where the original advertisement for <br /> the Board of Equalization and Review schedule was placed. <br /> Roll call ensued <br /> VOTE: UNANMIOUS <br /> e. Alcoholic Beverage Control (ABC) Board Request to Exceed State Salary Limit for <br /> the ABC Board General Manager <br /> The Board considered a request from the Alcoholic Beverage Control (ABC) Board to <br /> exceed the statutory salary limitation imposed on ABC Board General Managers by up to five <br /> percent (5%). <br /> BACKGROUND: <br /> North Carolina General Statute stipulates that the salary of the General Manager of a local <br /> ABC board "shall not exceed the salary authorized by the General Assembly for the clerk of <br /> superior court of the county in which the appointing authority was originally incorporated <br /> unless such compensation is otherwise approved by the appointing authority." <br />