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Legendary Support Team <br />Your subscription entitles you to world class support from the Legendary Support Team.From 8 am – 6 pm <br />EST, we're standing by ready to assist with any feature/functionality questions.We promise a live person will <br />answer your call within 3 rings and quickly direct you to a knowledge Advisor.We're committed to responding <br />to all emails sent to support@dudesolutions.com (mailto:support@dudesolutions.com), within one hour.If you <br />prefer to keep a support dialogue open at your work station, our Advisors are also available via Chat.The <br />Legendary Support Team is dedicated to your success. Our mission is to effectively communicate, efficiently <br />resolve problems, and delight clients with every interaction. <br />Client Success Team <br />You have partnered with Dude Solutions because you believe we will deliver overwhelming value to you and <br />your organization. Our Client Success team is dedicated to ensuring you meet the outcomes you and your <br />organization expect by implementing our solutions. You will have the opportunity to work with a member of <br />our Client Success team on an ongoing basis. Your Client Success Representative will be strategic in their efforts <br />to drive results, keeping your success as their primary goal. <br />Facility Condition Assessment Scope of Work <br />Purpose <br />Dude Solutions' ("DSI")facility condition assessment ("FCA")is a visual assessment evaluating the facility <br />systems based on the following Standard Scope of Work ("SOW").This FCA service will collect data on major <br />facility assets, as well as provide narratives that summarize assessment observations and comments.An <br />inventory of Equipment Items as well as a forecast model of upcoming System/Sub-System replacements will <br />be imported into DSI's work & asset management, capital forecasting and capital prediction software solutions <br />as set forth on the applicable Order Form. <br />Value <br />By partnering with DSI you not only gain the engineering expertise of DSI's Service Providers; you also are <br />provided with assurance that the data collected as a result of the facility condition assessment is properly <br />integrated into your DSI software applications.DSI has successfully completed more than 800 projects ranging <br />from Facility Condition Assessments, Asset Inventory Collection (including barcoding) and preventive <br />maintenance schedule creation. Our methodology provides you with confidence to make better data, decision- <br />making on both short-term and long-term capital investment needs of your organization. <br />Deliverables <br />All FCA's will include a deliverable containing the following items: <br />3 <br />DocuSign Envelope ID: 4D9EE5C9-1C7C-4BC0-8831-A9615B43A0B9