Orange County NC Website
SERVICE AGREEMENT <br /> <br /> <br /> <br />500 W Monroe Street Quote Number : QUOTE-1316758 <br />Chicago, IL. 60661 Contract Number: USC000006113 <br /> Service Terms and Conditions <br /> <br />Motorola Solutions Inc. ("Motorola") and the customer named in this Agreement ("Customer") hereby agree as follows: <br /> <br />Section 1. APPLICABILITY <br />These Maintenance Service Terms and Conditions apply to service contracts whereby Motorola will provide to Customer either (1) maintenance, support, or <br />other services under a Motorola Service Agreement, or (2) installation services under a Motorola Installation Agreement. <br /> <br />Section 2. DEFINITIONS AND INTERPRETATION <br />2.1 “Agreement” means these Maintenance Service Terms and Conditions; the cover page for the Service Agreement or the Ins tallation Agreement, as <br />applicable; and any other attachments, all of which are incorporated herein by this reference. In interpreting this Agreement and resolving any ambiguities, <br />these Maintenance Service Terms and Conditions take precedence over any cover page, and the cover page takes precedence over any attachments, <br />unless the cover page or attachment states otherwise. <br /> <br />2.2 “Equipment” means the equipment that is specified in the attachments or is subsequently added to this Agreement. <br /> <br />2.3 “Services” means those installation, maintenance, support, training, and other services described in this Agreement. <br /> <br />Section 3. ACCEPTANCE <br />Customer accepts these Maintenance Service Terms and Conditions and agrees to pay the prices set forth in the Agreement. This Agreement becomes <br />binding only when accepted in writing by Motorola. The term of this Agreement begins on the “Start Date” indicated in this Agreement. <br /> <br />Section 4. SCOPE OF SERVICES <br />4.1 Motorola will provide the Services described in this Agreement or in a more detailed statement of work or other document attached to this Agreement. <br />At Customer’s request, Motorola may also provide additional services at Motorola’s then-applicable rates for the services. <br /> <br />4.2 If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be used; the Equipment will be serviced at levels set forth <br />in the manufacturer’s product manuals; and routine service procedures that are prescribed by Motorola will be followed <br /> <br />4.3 If Customer purchases from Motorola additional equipment that becomes part of the same system as the initial Equipment, the additional equipment <br />may be added to this Agreement and will be billed at the applicable rates after the warranty for that additional equipment expires. <br /> <br />4.4 All Equipment must be in good working order on the Start Date or when additional equipment is added to the Agreement. Upon reasonable request <br />by <br />Motorola, Customer will provide a complete serial and model number list of the Equipment. Customer must promptly notify Motorola in writing when any <br />Equipment is lost, damaged, stolen or taken out of service. Customer’s obligation to pay Service fees for this Equipment wil l terminate at the end of the <br />month in which Motorola receives the written notice. <br /> <br />4.5 Customer must specifically identify any Equipment that is labeled intrinsically safe for use in hazardous environments. <br /> <br />4.6 If Equipment cannot, in Motorola’s reasonable opinion, be properly or economically serviced for any reason, Motorola may modify the scope of <br />Services related to that Equipment; remove that Equipment from the Agreement; or increase the price to Service that Equipment. <br /> <br />4.7 Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to Customer's notification in a manner consistent with the <br />level of Service purchased as indicated in this. <br /> <br />Section 5. EXCLUDED SERVICES <br />5.1 Service excludes the repair or replacement of Equipment that has become defective or damaged from use in other than the norma l, customary, <br />intended, and authorized manner; use not in compliance with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, <br />neglect, acts of God or other force majeure events. <br /> <br />5.2 Unless specifically included in this Agreement, Service excludes items that are consumed in the normal operation of the Equipment, such as batteries <br />or magnetic tapes.; upgrading or reprogramming Equipment; accessories, belt clips, battery chargers, custom or special produc ts, modified units, or <br />software; and repair or maintenance of any transmission line, antenna, microwave equipment, tower or tower lighting, duplexer, combiner, or multicoupler. <br />Motorola has no obligations for any transmission medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment <br />malfunction caused by the transmission medium. <br /> <br />DocuSign Envelope ID: 3623B9CB-2207-4C7E-9DEE-F4BCE8EC7434