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Spectrum Enterprise v.180530 CONFIDENTIAL Page 25 of 26 <br />©2016-18 Charter Communications. All Rights Reserved. <br />12. Cloud Backup Service. <br />a. Spectrum is not the manufacturer or supplier of any Cloud Backup Service software components. Customer shall be responsible for <br />updating Cloud Backup Service from time-to-time based on updates provided by the software manufacturer, and any failure of <br />Customer to perform such updates shall relieve Spectrum from any responsibility to ensure that Cloud Backup Service remains <br />operational. <br />b. Customer understands and acknowledges that (1) it is Customer’s sole responsibility to create and retain the Cloud Backup Service <br />password that is necessary for access to any data stored via the Cloud Backup Service and (2) Spectrum has no access to and <br />does not know nor keep any record of the password created by Customer. Failure by Customer to retain Customer’s Cloud Backup <br />Service password shall result in complete loss of accessibility to data stored via the Cloud Backup Service. <br />32 <br />DocuSign Envelope ID: 7298C647-357F-4210-9C30-5CB0E645E4A1DocuSign Envelope ID: 1FAA0AF4-3445-4898-A26A-1F70B9FC5DD8