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Spectrum Enterprise v.180530 CONFIDENTIAL Page 14 of 26 <br />©2016-18 Charter Communications. All Rights Reserved. <br />Attachment B <br />Spectrum Business Voice Service, PRI/SIP Trunking Service (collectively “Voice Services”) <br />Spectrum Hosted Voice, Hosted Voice for Hospitality, Hosted Call Center, and Unified <br />Communications (collectively, “Hosted Communications Services”) <br />DESCRIPTION OF SERVICES: <br />Voice Services: <br />Spectrum Business Voice Service : If Customer selects to receive Spectrum Business Voice Service, Customer will receive voice <br />service consisting of one or more lines or connections and a variety of features, as described more fully in the applicable Service <br />Order and price guide. <br />SIP Trunking Service: If Customer selects to receive the SIP Trunking Service, Customer will receive voice and call processing <br />services via eight or more concurrent call paths using a Session Initiation Protocol (“SIP”) connection to the Customer’s private <br />branch exchange (including any non-Spectrum switch, collectively, “PBX”) or other Customer Equipment, and a variety of features, <br />as described more fully in the applicable Service Order. <br />PRI Service: If Customer selects to receive PRI Service, Customer will receive voice and call processing services via a full (23B+1D <br />channel) or fractional (12B+1D channel) Primary Rate Interface (“PRI”) connection to Customer’s PBX or other Customer Equipment, <br />and a variety of features, as described more fully in the applicable Service Order. <br />Spectrum Hosted Communications Services: <br />Spectrum Hosted Voice Service: If Customer selects to receive Hosted Voice Service delivered over fiber or coax, Customer will <br />receive a combination of (i) voice service consisting of one or more telephone lines, (ii) a variety of features, and (iii) voice service <br />technical assistance. <br />Spectrum Hosted Voice for Hospitality Service: If Customer selects to receive Hosted Voice for Hospitality Service delivered over <br />fiber or coax, Customer will receive a combination of (i) voice service consisting of one or more telephone lines, (ii) a variety of <br />features, and (iii) voice service technical assistance. Customer may also receive Property Management System integration and other <br />services, including a variety of features, as described more fully in the applicable Service Order. <br />Spectrum Hosted Call Center: If Customer selects to receive Spectrum Hosted Call Center Service, Customer will receive a <br />combination of (i) voice service consisting of one or more telephone lines, (ii) a variety of features, and (iii) voice service technical <br />assistance, as described more fully in the applicable Service Order. <br />Unified Communications Service: If Customer selects to receive Unified Communications Service features that are added onto a <br />Spectrum Hosted Communications Service, Customer will receive a combination of (i) instant messaging and presence service, (ii) <br />video calling service, (iii) desktop sharing service, and (iv) web collaboration service, as described more fully in the applicable Service <br />Order. Unified Communications Services are available in personal computer and mobile phone or tablet application formats where <br />features, functionalities, and capabilities will differ based on the device used to access the Unified Communications Service. <br />Changes made to either the features, functionalities, or capabilities, or to the application user interface formats shall be in Spectrum’s <br />sole discretion. <br />COMMUNICATIONS SERVICES TERMS AND CONDITIONS: <br />Customer’s use of the Voice Services and Hosted Communications Services (collectively, “Communications Service”) is subject to the <br />following additional terms and conditions: <br />1. Availability of Facilities and Service Modifications: <br />a. Services and associated products, facilities, equipment, features and functions will be available in accordance with the terms of <br />this Attachment, where technically and operationally feasible. The quantity of business lines for each Service Location is <br />dependent on the technical feasibility at that specific location. Additional construction and facilities may be required to provide <br />requested Communications Services at Customer's expense. Customer must pay for any special construction prior to the <br />activation of service and/or cancellation of contract. <br />21 <br />DocuSign Envelope ID: 7298C647-357F-4210-9C30-5CB0E645E4A1DocuSign Envelope ID: 1FAA0AF4-3445-4898-A26A-1F70B9FC5DD8