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2.3 Ensure timely and effective communication throughout the IBS operation and with all Walker <br />Auto Departments. <br />2.4 Implement and re-inforce the company-wide definition of ideal customer experience within the <br />IBS locations. <br /> <br />3. Monitor and manage IBS financial performance: <br />3.1 Monitor store sales performance on a daily, weekly and year-to-date basis. Identify performance <br />issues and causes and implement corrective measures. <br />3.2 Works with Finance in area of accounts receivable to meet and maintain collection targets. <br /> <br /> <br /> <br />4. Manage inventory and minimize shrinkage: <br />4.1 Minimize inventory shrinkage and account for all cores/defects/labor claims. Inventory all <br />products quarterly in accordance with the Classification Schedule. Inventory problem areas and <br />line codes and report any product shown on hand and is not on the shelf per company <br />procedure. <br />4.2 Track inventory dates. <br />4.3 Ensure all cores, defects, and returns are processed weekly. Write credit to accounts only when <br />cores/defects have been received. Ensure delivery drivers are properly documenting all cores via <br />the returns/defects books. <br />4.4 Ensure accurate and timely posting and reconciliation of all overnight, special, and stock orders. <br />Check NAPA Storefront and ensure proper billing between store charges and parts received. <br />4.5 Ensure that merchandise is stocked in a timely and accurate manner. Ensure the sales area is <br />stocked and bin labels are updated to reflect correct pricing. <br />4.6 Account for and reconcile all NSB pick-ups in accordance with company policy. <br />4.7 Reconcile and validate daily all cash refunds, pric e overrides, voids, and all other unique invoices <br />listed and report any unusual activities or patterns to the store operations team. <br />4.8 Work in Partnership with Distribution Center to ensure accurate and optimal inventory control. <br /> <br />5. Manage company property to minimize risk exposure and ensure a safe and healthy work <br />environment: <br />5.1 Ensure overall cleanliness of the store and outside areas. <br />5.2 Communicate and re-inforce Safety policy and correct behavior as needed. <br />5.3 Monitor operations for unsafe working conditions / hazards or potential areas of concern and <br />timely resolve issues. <br /> <br />6. Manage IBS employees, ensuring compliance and employee engagement: <br />6.1 Understand, correctly interpret, and comply with company policies. Ensure all employees <br />understand and comply with company policies. <br />6.2 Plan employee workloads and assign work schedules on a daily/weekly basis. Manage scheduling <br />of employees, ensuring IBS operations are adequately staffed. <br />6.3 Inform IBS District manager timely of any employee issues or concerns. <br />6.4 Communicate with HR in regards to all Human Resources Management matters (such as <br />employee PTO issues or queries, unplanned absences, FMLA, injuries, performance issues, <br />attendance, etc.) <br />6.5 Report to HR issues related to accidents, injuries, workers compensation, employee co ncerns <br />with co-workers and management (including issues covered under harassment and anti- <br />discrimination polices and other relevant policies as detailed in employee handbook). <br />6.6 Ensure timely and accurate submission of Employee time and attendance records to Payroll. <br /> <br /> <br /> <br /> <br /> <br />KEY PERFORMANCE INDICATORS (Reviewed and adjusted annually) <br />DocuSign Envelope ID: A4383317-8ADF-4C39-8444-19C44DC9DE44