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Attachment C <br /> <br /> <br />POSITION DESCRIPTION <br />IBS Manager <br /> <br /> <br />EMPLOYEE: Name DEPARTMENT: <br />FLSA STATUS: Exempt REPORTS TO: IBS District <br />Manager <br />POSITION GRADE: TBD HIRE DATE: Date <br /> <br /> <br />SUMMARY: Manages and leads Integrated Business Solutions operations and serves as subject <br />matter expert in fleet inventory management, fleet specific procurement strategy and <br />execution, and municipal liaison. The IBS Manager will be tasked with implementing and <br />integrating effective sales and inventory processes and control measures for IBS Operations, <br />managing and training IBS staff, creating and managing standard operating procedures manuals <br />for each IBS operation. <br /> <br /> <br /> <br /> <br /> <br />Duties include but are not limited to: <br /> <br />1. Manage IBS operations: <br />1.1 Manage, train, coach, and motivate employees to maximize sales, and build partnerships with <br />customers. <br />1.2 Create and maintain a high energy, high performing IBS operation. Develop and maintain a <br />workplace that is respectful of the individual and builds teamwork. <br />1.3 Encourage creativity and a helpful approach to selling and building customer loyalty. <br />Recognizes and appreciates the contributions of all team members <br />1.4 Partner with HR for assistance in hiring and promotion and ensure best talent is sourced and <br />developed to support IBS success, while in compliance with company policies and procedures. <br />1.5 Provide expectations and direction to employees on work allocation, training, and problem <br />resolution; set high standards for performance, evaluate performance, and make <br />recommendations for personnel actions. <br />1.6 Monitor performance, provide continuous feedback, reward achievements and council and/or <br />apply corrective action as needed. <br />1.7 Coordinate regular meetings with Municipal management and Walker staff. Conduct effective <br />meetings on regular basis and ensure effective communication throughout. <br />1.8 Improve effectiveness and streamline operations and ensure presentable physical condition of <br />allocated space within facilities. <br />1.9 Timely and accurately complete administration functions. <br /> <br />2. Create a culture of excellent customer experience: <br />2.1 Partners with all members of Walker Auto when product/service issues arise. <br />2.2 Ensure all account issues are resolved quickly, leveraging resources from all areas of the <br />organization. <br />ESSENTIAL DUTIES AND RESPONSIBILITIES <br />DocuSign Envelope ID: A4383317-8ADF-4C39-8444-19C44DC9DE44