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Cubic/Delerrok <br />Orange County Public Transportation –Electronic Fare Collection Solution <br /> <br />Cubic/Delerrok Confidential Information 6 <br />RRA Process <br />We will implement a Reader Return Authorization (“RRA”) process enabling <br />the agency to receive authorization to ship failed or defective Readers to us for <br />inspection. We will repair and/or replace any failed or defective Readers <br />returned to Delerrok under the RRA process at no cost to the agency during <br />the Reader Warranty Period. The warranty is not applicable to Readers <br />exhibiting damage outside of normal wear and tear, alteration, misuse or <br />abuse. <br />Out-of-Warranty Reader Replacement Fee <br />In case of Reader on Loan: Where failed Readers exhibit damage outside of <br />normal wear and tear, the agency will continue to be charged a Reader Fee for <br />the returned damaged Reader but may purchase a replacement (at Agency’s <br />option) for this reduced Out-of-Warranty Reader Replacement Fee. <br /> <br />DocuSign Envelope ID: 000FC59A-58C3-40A5-B7DA-3677E8179B51