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Delerrok Confidential Page 3 of 21 <br />AND THE SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING BUT NOT LIMITED <br />TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR <br />PURPOSE OR OTHER WARRANTIES FOR NON-INFRINGEMENT, SATISFACTORY QUALITY, <br />OR AGAINST LATENT DEFECTS. DELERROK SPECIFICALLY DENIES ANY IMPLIED OR <br />EXPRESS REPRESENTATION THAT THE EQUIPMENT, SOFTWARE, TOUCHPASS HOSTED <br />SERVICES AND THE SERVICES WILL OPERATE UNINTERRUPTED OR ERROR-FREE. <br /> <br />7. AGENCY RESPONSIBILITIES <br /> <br />7.1 Perform installation on buses of Readers and related equipment, including preparing mounting <br />surfaces and installing any needed hardware (e.g., metal plates on the dash), providing power and <br />Ethernet cabling and connecting the Ethernet cable to the modem. <br /> <br />7.2 Train AGENCY staff, including bus operators, in use of the TouchPass Hosted Services. <br /> <br />7.3 Procure Cards. AGENCY will be responsible for purchase of TouchPass Cards from Delerrok <br />(uniformly printed with Delerrok “TouchPass” graphics) or from third-party vendors as described in <br />Exhibit “A”. <br /> <br />7.4 Perform Card distribution. <br /> <br />7.5 Perform fare product sales through physical sales locations (e.g. AGENCY intermodal <br />terminal). <br /> <br />7.6 Provide general customer service for the TouchPass Hosted Services including pass <br />redemption, refunds, and instruction on use and troubleshooting common problems. Notwithstanding the <br />foregoing, issues related to the TouchPass Hosted Services Requirements that cannot be reasonably <br />resolved by AGENCY shall remain the responsibility of Delerrok. <br /> <br />7.7 Provide basic maintenance such as daily cleaning of Readers and protection of Readers from <br />damage and temperatures above or below Reader tolerances specifications. <br /> <br />7.8 Permit Delerrok and its agents reasonable access to AGENCY buses and to the premises in <br />which AGENCY conducts its business and furnish to Delerrok other information as Delerrok may <br />reasonably request for execution of the Agreement. <br /> <br />7.9 Return malfunctioning readers to Delerrok for repair/replacement in accordance with the <br />Reader Warranty per Exhibit B. <br /> <br />7.10 Encourage and promote use of the TouchPass Hosted Services through rider alerts, social media <br />and demonstration events. AGENCY will consider ways to incentivize the transition from cash to <br />TouchPass Hosted Services use. <br /> <br />7.11 Establish and implement a phased rollout schedule for introduction of Fare Products and Fare <br />Media, to be supplied by AGENCY. <br /> <br />7.12 Make a good faith effort to transition its paper and/or magnetic stripe pass products to <br />TouchPass Hosted Products using the TouchPass Hosted Service within one year from commencement of <br />the Agreement for office and online sales. <br /> <br />7.13 Operate and maintain an AVL system capable of providing driver login and bus route and <br />location information to the TouchPass Hosted Services. <br /> <br />DocuSign Envelope ID: 000FC59A-58C3-40A5-B7DA-3677E8179B51