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Agenda - 11-18-2003-9a
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Agenda - 11-18-2003-9a
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Last modified
9/2/2008 12:08:24 AM
Creation date
8/29/2008 10:35:47 AM
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BOCC
Date
11/18/2003
Document Type
Agenda
Agenda Item
9a
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2003 S Manager - Animal Protection Society of Orange County, Inc Interim Mngt & Operation Services for Orange Co Animal Shelter
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\Board of County Commissioners\Contracts and Agreements\General Contracts and Agreements\2000's\2003
Minutes - 20031118
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\Board of County Commissioners\Minutes - Approved\2000's\2003
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4 <br />A complete job description is included in the Appendix of the proposal, previously <br />provided to the Board. Nicole A. Carper will serve as Shellter Operations Manager. <br />c. Customer Relations Manager <br />Representative duties of this position include, but are not limited to: managing all <br />customer relations activities, overseeing the volunteer program, including scheduling <br />and training, oversee adoption program, conduct adoption counseling and training, <br />plan and implement cust~~mer and community outreach programs, respond directly to <br />customer inquiries and c~~mplaints. <br />A complete job description is included in the Appendix of the proposal, previously <br />provided to the Board. Amy Michelle Eller will serve as Customer Relations Manager. <br />2. Total Out-of-Pocket Cost <br />Although the usual basis of ~~ward for a professional services agreement is qualification <br />rather than strict cost, cost i:~ still a consideration. While the monthly cost proposed by <br />HSOC was $42,366 per month vs. $49,470 per month for APS, the capital items required <br />by any new vendor raise the total out of pocket cost for the five-month contract to <br />$348,228 for HSOC vs. $244,000 for APS. <br />3. APS Acceptance of Stronge~ Managerial Oversight and Contract Administration by the <br />County Manager <br />During the presentation, the APS Interim Shelter Manager, Operations Manager and <br />Customer Relations Manager all articulated a renewed spirit of collaboration, <br />communications, and overal welcome of County management involvement and <br />oversight, which they indicated was also the point of view held by the APS Board. <br />Increased involvement by th~~ County Manager's office will be evident through the <br />following agreements. <br />o The County Manager, John Link, will serve on the selection committee for the new <br />Shelter Director. <br />o The Assistant to the County Manager, Greg Wilder, will have at least weekly <br />interface with the APS- Shelter Management Team (Cooke, Carper, and Eller) on <br />operational and management support issues. <br />o The Orange County Chief Information Officer, Todd Jones, will be highly involved <br />in assisting the APS ~~helter Management Team in implementing a <br />comprehensive and verifiable automated records management system. <br />o The County's Shelter Management Team -including the County Manager, <br />Assistant County Manager, Assistant to the County Manager, Health Director, <br />Finance Director, and Chief Information Officer -will have on-going review of APS <br />progress reports and direct access to the APS Shelter Management Team on <br />needs, issues, and concerns. <br />o APS will submit written progress reports by the 10th of each month that include <br />operational statistics rind narrative detail. The APS Shelter Management Team will <br />be available, if desired by the Board of County Commissioners, to present <br />highlights or respond 1:o questions at the second Board meeting of each month. <br />
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