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As of March 2020 <br />Medical <br />3800 E. Centre Ave. Portage, Michigan 49002 USA | P +1 269 329 2100 | Toll-free +1 800 STRYKER | stryker.com <br />LIFEPAK® 15 service <br />Stryker has been notified by our global parts providers that some components used on certain <br />LIFEPAK 15 monitor/defibrillator models (Part Numbers beginning with V15-2) are no longer <br />available in the market. Service on the LIFEPAK 15 with Part Number beginning with v15-5 or v15-7 <br />is unaffected. <br />Stryker will continue to offer service support for this subset of the LIFEPAK 15 as follows: <br />•All service parts with available inventory can be purchased by our end users <br />•Transactional service (time and material) is available for non-contract customers <br />o If a component has failed on your device, your local Sales Representative should be <br />contacted for support <br />•Contractual service <br />o Stryker will continue to offer contractual service on a yearly basis only <br />o Preventive maintenance will continue to be done on devices less than eight (8) years old. <br />After this point, we will cease to conduct preventative maintenance and shift to device <br />inspections <br />o If a component fails on your device, please contact your local Sales Representative for <br />support. A pro-rated credit for any pre-paid service will be provided should a unit become <br />non-serviceable due to part availability <br />It is important to note that the LIFEPAK 15 has an expected life of eight (8) years from the date of <br />manufacture. If you are uncertain of the manufacture date of your products, please contact your local <br />Sales Representative for a full fleet assessment. <br />We want to ensure the highest quality products and services for our customers. As such, it is <br />important to know that Stryker is the only FDA-approved service provider for our products. We do <br />not contract with third party service providers, nor will we be providing them with any additional <br />parts for these repairs. As such, we cannot guarantee the safety and efficacy of any device that is <br />repaired by a third-party service agency. <br />DocuSign Envelope ID: 8D5B5CDB-5070-41FF-873E-BAD6E91571E0