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EXHIBIT C <br />Implementation Services Statement of Work <br />This Implementation Services Statement of Work describes the Services to be performed, and Deliverables to be provided, by Company <br />in completion and satisfaction of the Implementation Services. <br /> <br />1) Company Key Roles. Company will assign an Engagement Manager who will be Customer’s primary contact person and <br />who will coordinate all the activities of the Implementation team. <br />2) Customer Key Roles. Customer will assign a person to be the focal point to coordinate the use r and technical support and <br />resources needed for the implementation, and to be responsible for approvals and decisions. This person will coordinate <br />data collection and reconciliation, review each stage of the implementation process, and provide end user involvement with <br />systems and user acceptance training. Schedule and cost estimates assume that personnel acting in the roles noted above to <br />be reasonably and readily available to the Company team as needed throughout the project. Additionally, all approvals and <br />decisions are made within a reasonable time period. <br />3) Implementation Steps. The following are the general steps which make up the implementation process: <br /> Kickoff meeting <br /> Program Design and Documentation <br /> System Configuration and Signoff <br /> Data Review and Validation <br /> Administrator Training <br /> Historical Data Collection (if applicable) <br />4) Implementation Deliverables. The following are the items that will be delivered as part of implementation: <br />a. Program Design and Documentation <br /> List of all documents to be uploaded into the system as part of the Program <br /> List of all documents to be generated by the system as part of the Program <br />b. System Configuration <br /> Create Administrator accounts in the system <br /> Configure Customer enrollment application in the system <br /> Configure Customer specific approvals and workflow in the system, including up to thirty (30) <br />documents/images to be uploaded <br /> Configure up to two (2) program documents to be generated by system <br />c. Data Review and Validation <br /> Provide up to five (5) business days for Customer to test and validate system data and configuration <br />d. Administrator Training <br /> Conduct one (1) eight (8) hour training session, which may be recorded by Customer. <br />e. Historical data conversion <br /> (Optional) Upload Customer historical “active” data (i.e. outstanding loa ns, grants, etc.) to be provided <br />by Customer in an electronic format specified by Company and priced in Exhibit D. <br /> <br />5) Customer Responsibilities <br />a. Design and approve data elements, program workflow, and eligibility criteria <br />b. Identify all program documents required to be stored in the system <br />c. Identify all program documents to be generated by the system <br />d. Provide historical data in electronic format specified by Company <br />e. Test and approve system configuration <br />f. Provide final sign off that the system meets all requireme nts (“Go Live”) <br />g. Participate in administrator training session <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />DocuSign Envelope ID: 67A8D3E6-9C5D-4F22-8415-91E4EB03E854